Luxury Spa Receptionist & Guest Services Specialist

Four Seasons Hotels and Resorts; Doha; On-site; QAR 90,000 - 120,000; Full time

Benefits offered by this job

Culture of excellence

Career growth opportunities

Diversity of nationalities

Accommodation provided

Training & development

Recognition programs

Free nights at FS hotels

Annual home leave tickets

Meals in employee restaurants

Transportation provided

Medical coverage

Job summary

Four Seasons Hotels and Resorts in Doha seeks an attentive Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapists to ensure a luxurious guest experience. You will handle inquiries in person, on the phone, or by email, process payments, maintain accurate records, and promote spa services while upholding the brand’s standards of service.

The role offers comprehensive training, living accommodation in a high quality apartment, and opportunities to grow within a

Qualifications

• 2-4 years of experience in a similar position with a luxury hotel or resort.

Responsibilities

• Warmly greet guests upon arrival and provide a high level of personalized service.
• Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
• Process payments and maintain accurate billing and transaction records.
• Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
• Promote spa services and retail products, supporting sales targets and guest satisfaction.
• Comply with all Four Seasons’ policies and procedures.
• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.).
• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Skills

Experience in luxury hotel or resort

Job description

Four Seasons Hotels and Resorts in Doha seeks an attentive Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapists to ensure a luxurious guest experience. You will handle inquiries in person, on the phone, or by email, process payments, maintain accurate records, and promote spa services while upholding the brand’s standards of service.

The role offers comprehensive training, living accommodation in a high quality apartment, and opportunities to grow within a