Lux Spa Receptionist: Elevate Guest Experience

Four Seasons; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Accommodation

Training & Development

Complimentary meals

Free transportation

Medical coverage

Employee housing

Job summary

Four Seasons Resort and Residences at The Pearl-Qatar in Doha is hiring a Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapy staff to ensure a flawless guest experience. The role emphasizes high-end service, accurate billing, and promoting spa services.

The ideal candidate has 2-4 years in a luxury hotel or resort and a passion for delivering exceptional guest care. The position offers living accommodation, excellent training, meals in employee restaurants,

Qualifications

• 2-4 years of experience in a similar position with a luxury hotel or resort.

Responsibilities

• Warmly greet guests upon arrival and provide a high level of personalized service.
• Manage spa bookings and schedules, ensuring accurate appointment coordination.
• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
• Process payments and maintain accurate billing and transaction records.
• Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
• Promote spa services and retail products, supporting sales targets and guest satisfaction.
• Comply with all Four Seasons’ policies and procedures.
• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.).
• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Skills

Experience in luxury hotel

Job description

Four Seasons Resort and Residences at The Pearl-Qatar in Doha is hiring a Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapy staff to ensure a flawless guest experience. The role emphasizes high-end service, accurate billing, and promoting spa services.

The ideal candidate has 2-4 years in a luxury hotel or resort and a passion for delivering exceptional guest care. The position offers living accommodation, excellent training, meals in employee restaurants,