Spa/Health Club Receptionist

Four Seasons; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Accommodation

Training & Development

Complimentary meals

Free transportation

Medical coverage

Employee housing

Job summary

Four Seasons Resort and Residences at The Pearl-Qatar in Doha is hiring a Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapy staff to ensure a flawless guest experience. The role emphasizes high-end service, accurate billing, and promoting spa services.

The ideal candidate has 2-4 years in a luxury hotel or resort and a passion for delivering exceptional guest care. The position offers living accommodation, excellent training, meals in employee restaurants,

Qualifications

• 2-4 years of experience in a similar position with a luxury hotel or resort.

Responsibilities

• Warmly greet guests upon arrival and provide a high level of personalized service.
• Manage spa bookings and schedules, ensuring accurate appointment coordination.
• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
• Process payments and maintain accurate billing and transaction records.
• Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
• Promote spa services and retail products, supporting sales targets and guest satisfaction.
• Comply with all Four Seasons’ policies and procedures.
• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.).
• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Skills

Experience in luxury hotel

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service, and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities

• Warmly greet guests upon arrival and provide a high level of personalized service.
• Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
• Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
• Process payments and maintain accurate billing and transaction records.
• Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
• Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
• Promote spa services and retail products, supporting sales targets and guest satisfaction.
• Comply with all Four Seasons’ policies and procedures
• Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.)
• Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Preferred Qualifications And Skills

• 2-4 years of experience in a similar position with a luxury hotel or resort

Our Offering

• Deeply instilled values-based company culture
• Opportunities to build a successful career with global potential
• Unique strong culture - diversity of 50 different nationalities
• Living accommodation in a high quality, well-resourced apartment
• Excellent Training and Development opportunities
• Employee Recognition Programs
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage

Work Authorization

The Hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

• https://www.facebook.com/FourSeasonsJobs
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• http://jobs.fourseasons.com
• https://twitter.com/FourSeasonsJobs