Spa/Health Club Receptionist

Four Seasons Hotels and Resorts

Doha

On-site

QAR 90,000 - 120,000

Full time

9 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Culture of excellence

Career growth opportunities

Diversity of nationalities

Accommodation provided

Training & development

Recognition programs

Free nights at FS hotels

Annual home leave tickets

Meals in employee restaurants

Transportation provided

Medical coverage

Job summary

Four Seasons Hotels and Resorts in Doha seeks an attentive Spa Receptionist to warmly greet guests, manage bookings, and coordinate with therapists to ensure a luxurious guest experience. You will handle inquiries in person, on the phone, or by email, process payments, maintain accurate records, and promote spa services while upholding the brand’s standards of service.

The role offers comprehensive training, living accommodation in a high quality apartment, and opportunities to grow within a

Qualifications

2-4 years of experience in a similar position with a luxury hotel or resort.

Responsibilities

Warmly greet guests upon arrival and provide a high level of personalized service.
Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
Process payments and maintain accurate billing and transaction records.
Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
Promote spa services and retail products, supporting sales targets and guest satisfaction.
Comply with all Four Seasons’ policies and procedures.
Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.).
Ensure Golden is used at the reception and all relevant guest details are given to the Therapist

Skills

Experience in luxury hotel or resort

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

OurTeam:

Our team is our greatest asset and the key to our success. Wedemonstrateour beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, businessassociatesand colleagues, weseekto deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellentservice,andpassion.

Who We LookFor:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities:

Warmly greet guestsupon arrival and providea high levelof personalized service.
Manage spa bookings and schedules, ensuringaccurateand efficient appointment coordination.
Handle guest inquiriesin person, over the phone, or via email, providing detailed information about treatments, services, and products.
Process paymentsandmaintainaccuratebilling and transaction records.
Coordinate with therapists and spa staffto ensure smooth guest flow andtimelyservice delivery.
Maintain cleanliness and ambianceof the reception area to reflect luxury standards.
Promote spa services and retail products,supporting sales targets and guest satisfaction.
Comply withall Four Seasons’ policies and procedures
Introduce guests to spa services practitioners (massage therapists and fitnessinstructors,etc.)
Ensure Golden is used at thereceptionand all relevant guest details are given to the Therapist

Preferred Qualifications andSkills: