Luxury Guest Experience Concierge

Jobf0; Dukhan; On-site; QAR 42,000 - 63,000; Full time

Benefits offered by this job

Employee discounts across Ennismore/En

Opportunities for development

Job summary

Habitas Ras Abrouq is seeking a Guest Experience Agent to deliver personalized guest journeys from arrival to departure. You will greet guests, manage check-in/out, coordinate experiences across departments, and maintain guest profiles while upholding luxury service standards.

Strong warmth, attention to detail, and proactive service are essential in this five‑star resort setting. Fluency in English is required, with additional languages a plus.

Qualifications

• Diploma or bachelor’s degree in Hospitality Management or a related discipline.
• Minimum 1–2 years of experience in Front Office, Guest Relations, or Guest Experience in luxury hospitality.
• Experience in a five‑star hotel or luxury resort is an advantage.
• Experience with hotel Property Management Systems (Opera or similar).
• Excellent English communication; additional languages are a plus.

Responsibilities

• Greet and check-in/check-out guests with warmth and accuracy.
• Coordinate guest experiences with departments to deliver personalized service.
• Record guest preferences, occasions, and service history.
• Handle guest inquiries and resolve issues with empathy.
• Promote Habitas standards and luxury service across all interactions.
• Escort guests to villas when required and coordinate with related teams.

Skills

Communication skills

Interpersonal skills

Guest service mindset

English proficiency

Education

Diploma or bachelor’s degree in Hospitality Management, Tourism, Hotel Management, or related discipline

Tools

Opera PMS

Job description

Habitas Ras Abrouq is seeking a Guest Experience Agent to deliver personalized guest journeys from arrival to departure. You will greet guests, manage check-in/out, coordinate experiences across departments, and maintain guest profiles while upholding luxury service standards.

Strong warmth, attention to detail, and proactive service are essential in this five‑star resort setting. Fluency in English is required, with additional languages a plus.