Luxury Guest Relations Supervisor — Lead Memorable Stays

Accor; Doha; On-site; QAR 120,000 - 180,000; Full time

Benefits offered by this job

Employee benefit card offeringDiscount

Learning programs through our Academie

Opportunity to develop your talent and

CSR activities

Job summary

MGallery at Accor Doha seeks a Guest Relations Supervisor to lead a dedicated team, deliver personalized service, and welcome guests with genuine warmth. You will translate the hotel's story into memorable experiences and coach Heartists to exceed expectations.

Fluency in Arabic and English, luxury hospitality experience, and strong leadership are essential to create standout guest journeys and build lasting guest loyalty.

Qualifications

• Previous experience in Guest Relations or Front Office within a hotel environment; luxury or boutique hotel experience is an advantage.
• Previous supervisory experience with the ability to guide and motivate a team.
• Fluency in Arabic and English is essential, with the ability to communicate confidently with Arabic-speaking guests.
• Strong understanding of luxury hospitality and personalized guest service.
• Excellent communication, interpersonal, and relationship-building skills.
• A warm, engaging, and professional personality with a genuine passion for hospitality.
• Ability to anticipate guest needs and create memorable, personalized experiences.
• Confidence in handling guest concerns with empathy, discretion, and effective decision-making.
• Strong leadership skills with the ability to coach and develop Heartists.
• Good knowledge of hotel operations and interdepartmental coordination.
• Strong organizational skills and attention to detail.
• Ability to connect the hotel's unique identity and local culture with the guest experience.
• Proficiency in hotel systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible and willing to work shifts, weekends, and public holidays as required.
• Professional grooming and a positive attitude at all times.

Responsibilities

• Supervise and support the daily operations of the Guest Relations team ensuring personalized and exceptional guest experiences.
• Welcome guests with warmth and genuine hospitality creating memorable first impressions.
• Bring the hotel s unique story character and local identity to life through meaningful guest interactions.
• Anticipate guest preferences and create personalized experiences that exceed expectations.
• Ensure VIP guests repeat guests and special occasions receive thoughtful recognition and attention.
• Handle guest feedback complaints and special requests with empathy professionalism and care.
• Conduct regular guest engagement and follow up to ensure satisfaction throughout their stay.
• Coordinate with Front Office and other departments to ensure seamless and memorable guest journeys.
• Monitor guest satisfaction online reviews and feedback identifying opportunities to enhance service quality.
• Maintain accurate guest profiles preferences and special requests to support personalized service.
• Coach guide and motivate the Guest Relations team to deliver heartfelt and consistent service.
• Ensure compliance with MGallery brand standards service procedures and quality expectations.
• Promote hotel facilities signature experiences and local attractions to enhance the guest experience.
• Support the development of creative guest engagement initiatives that reflect the hotel s unique identity.
• Embody the MGallery spirit through genuine care attention to detail refined service and meaningful connections.

Skills

Arabic

English

Guest relations

Leadership

Communication

Hospitality

Heartists

Hotel operations

Interdepartmental coordination

Microsoft Office

Tools

Hotel systems

Microsoft Office

Job description

MGallery at Accor Doha seeks a Guest Relations Supervisor to lead a dedicated team, deliver personalized service, and welcome guests with genuine warmth. You will translate the hotel's story into memorable experiences and coach Heartists to exceed expectations.

Fluency in Arabic and English, luxury hospitality experience, and strong leadership are essential to create standout guest journeys and build lasting guest loyalty.