Luxury Guest Experience Ambassador

Jobf0; Doha; On-site; QAR 246,000 - 335,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across properties

Dining and wellness discounts

Job summary

Raffles Doha is seeking a Raffles Ambassador to be the warm, personalized first contact for guests, delivering arrival and departure experiences that reflect timeless elegance and legendary service. You will manage check-in/check-out, anticipate guest preferences, promote hotel experiences, and coordinate with Concierge, Housekeeping and other teams to ensure meticulous, confidential service.

Fluency in English is required; prior experience in front office or guest relations in luxury

Qualifications

• Experience in Front Office or Guest Relations in luxury hospitality preferred.
• Excellent interpersonal and communication skills with a polished presence.
• Fluency in English required; additional languages valued.

Responsibilities

• Deliver exceptional guest experiences in line with Raffles standards.
• Welcome guests with warmth and professionalism during arrival and departure.
• Manage check-in, check-out, room assignments, billing and cashiering procedures.
• Anticipate guest preferences and personalise interactions to create memorable moments.
• Serve as ambassador of the hotel, its dining venues, wellness facilities and local experiences.
• Coordinate with Butler Service, Concierge, Housekeeping, Guest Relations and other departments.
• Maintain guest profiles and preferences for recognition and loyalty.
• Handle service recovery promptly and thoughtfully.
• Uphold grooming, etiquette, and confidentiality standards.
• Support VIP arrivals and bespoke guest arrangements with attention to detail.
• Promote loyalty programs and hotel services confidently.

Skills

Front Office experience

Guest relations

Interpersonal skills

English fluency

Opera PMS

Tools

Opera PMS

Job description

Raffles Doha is seeking a Raffles Ambassador to be the warm, personalized first contact for guests, delivering arrival and departure experiences that reflect timeless elegance and legendary service. You will manage check-in/check-out, anticipate guest preferences, promote hotel experiences, and coordinate with Concierge, Housekeeping and other teams to ensure meticulous, confidential service.

Fluency in English is required; prior experience in front office or guest relations in luxury