Raffles Ambassador

Accorhotel; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

Raffles Doha, located in the Katara Towers in Lusail, invites you to join as a Raffles Ambassador, the gracious first contact for guests delivering a personalised arrival and departure experience that reflects timeless elegance and legendary service.

This role goes beyond a traditional front desk, curating meaningful connections, anticipating individual preferences and ensuring every guest journey is seamless, refined and memorable.

Qualifications

• Previous experience in Front Office Guest Relations or luxury hospitality preferred.
• Excellent interpersonal and communication skills with a polished presence.
• Fluency in English; additional languages valued.
• Familiarity with Opera PMS or similar systems is an advantage.
• Attention to detail in a fast-paced luxury environment.

Responsibilities

• Deliver guest experiences aligned with brand standards and luxury hospitality values.
• Welcome guests with warmth and professionalism, ensuring a refined arrival and departure.
• Manage check-in/check-out, room assignments, billing and cashiering accurately.
• Anticipate guest preferences and personalise interactions to create memorable moments.
• Coordinate with Butler Service, Concierge, Housekeeping, and Guest Relations for seamless service.
• Maintain detailed guest profiles to enhance recognition and loyalty.
• Promote loyalty programs and hotel services confidently.
• Support VIP arrivals and bespoke guest arrangements with attention to detail.

Skills

Interpersonal skills

Communication skills

Guest relations

Multitasking

Problem solving

Opera PMS familiarity

English fluency

Luxury hospitality passion

Tools

Opera PMS

Job description

Company Description

Raffles Hotels amp ResortsThe Birthplace of stories and legends since 1887 Raffles is a legendary brand steeped in history and loved by generations past present and future nbsp Raffles at distinguished landmark addresses around the world is the vibrant heart of its destination curating experiences that are culturally enriching intellectually stimulating and always respectful of local communities heritage and the environment nbsp nbsp

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha an iconic address nestled within the architectural landmark of Katara Towers in Lusail Raffles Doha is where luxury becomes deeply personal a place defined by quiet sophistication meaningful moments and the art of thoughtful service Rooted in a legacy of gracious hospitality Raffles is renowned for creating experiences that are intimate bespoke and unforgettable Here every detail is considered every interaction intentional and every guest journey uniquely curated Our colleagues are artisans of hospitality empowered to anticipate needs craft memories and deliver service with elegance discretion and genuine care Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration but a standard and where hospitality is expressed as an art form nbsp

Job Description

We invite you to join the world of luxury hospitality at Raffles Doha as our new Raffles Ambassador As a Raffles Ambassador you will be the gracious first point of contact for our guests delivering a highly personalised and intuitive arrival and departure experience that reflects the timeless elegance and legendary service of Raffles More than a traditional front desk role the Raffles Ambassador curates meaningful connections anticipates individual preferences and ensures every guest journey is seamless refined and memorable The ideal candidate embodies sophistication warmth discretion and a passion for creating exceptional luxury hospitality experiences

Key Responsibilities

• Deliver exceptional guest experiences in line with Raffles brand standards, service culture and luxury hospitality values
• Welcome guests with genuine warmth and professionalism, ensuring a refined and personalised arrival and departure experience
• Manage check-in, check-out, room assignments, billing and cashiering procedures accurately and efficiently
• Anticipate guest preferences and personalise interactions to create memorable moments throughout the stay
• Serve as a knowledgeable ambassador of the hotel, its dining venues, wellness facilities and local experiences
• Handle guest requests, inquiries and concerns with professionalism, empathy and a solution-oriented approach
• Coordinate closely with Butler Service, Concierge, Housekeeping, Guest Relations and other departments to ensure seamless service delivery
• Maintain detailed guest profiles and preferences to enhance recognition and loyalty
• Take ownership of service recovery ensuring all issues are resolved promptly and thoughtfully
• Uphold the highest standards of grooming, etiquette, communication and confidentiality at all times
• Ensure all front office procedures and operational standards are consistently followed
• Support VIP arrivals, special occasions and bespoke guest arrangements with exceptional attention to detail
• Promote loyalty programs, hotel services and experiences confidently and authentically
• Contribute to a collaborative team environment that reflects the spirit of excellence and gracious hospitality synonymous with Raffles

Qualifications

What will you bring to this role

• Previous experience in Front Office Guest Relations or luxury hospitality preferred
• Excellent interpersonal and communication skills with a polished and engaging presence
• Strong attention to detail and the ability to multitask in a fast-paced luxury environment
• Professional problem-solving skills with a calm and composed approach
• Familiarity with Opera PMS or similar hotel management systems is an advantage
• Fluency in English required additional languages are highly valued
• Passion for luxury hospitality personalised service and creating unforgettable guest experiences

Additional Information

• Previous experience in Front Office, Guest Relations, or luxury hospitality preferred
• Excellent interpersonal and communication skills with a polished and engaging presence
• Strong attention to detail and the ability to multitask in a fast-paced luxury environment
• Professional problem-solving skills with a calm and composed approach
• Familiarity with Opera PMS or similar hotel management systems is an advantage
• Fluency in English required additional languages are highly valued
• Passion for luxury hospitality, personalised service, and creating unforgettable guest experiences