Luxury Guest Experience Ambassador

Accorhotel; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

Raffles Doha, located in the Katara Towers in Lusail, invites you to join as a Raffles Ambassador, the gracious first contact for guests delivering a personalised arrival and departure experience that reflects timeless elegance and legendary service.

This role goes beyond a traditional front desk, curating meaningful connections, anticipating individual preferences and ensuring every guest journey is seamless, refined and memorable.

Qualifications

• Previous experience in Front Office Guest Relations or luxury hospitality preferred.
• Excellent interpersonal and communication skills with a polished presence.
• Fluency in English; additional languages valued.
• Familiarity with Opera PMS or similar systems is an advantage.
• Attention to detail in a fast-paced luxury environment.

Responsibilities

• Deliver guest experiences aligned with brand standards and luxury hospitality values.
• Welcome guests with warmth and professionalism, ensuring a refined arrival and departure.
• Manage check-in/check-out, room assignments, billing and cashiering accurately.
• Anticipate guest preferences and personalise interactions to create memorable moments.
• Coordinate with Butler Service, Concierge, Housekeeping, and Guest Relations for seamless service.
• Maintain detailed guest profiles to enhance recognition and loyalty.
• Promote loyalty programs and hotel services confidently.
• Support VIP arrivals and bespoke guest arrangements with attention to detail.

Skills

Interpersonal skills

Communication skills

Guest relations

Multitasking

Problem solving

Opera PMS familiarity

English fluency

Luxury hospitality passion

Tools

Opera PMS

Job description

Raffles Doha, located in the Katara Towers in Lusail, invites you to join as a Raffles Ambassador, the gracious first contact for guests delivering a personalised arrival and departure experience that reflects timeless elegance and legendary service.

This role goes beyond a traditional front desk, curating meaningful connections, anticipating individual preferences and ensuring every guest journey is seamless, refined and memorable.