Luxury Concierge & Guest Experience Specialist

Hyatt Hotels Corporation; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Park Hyatt Doha is seeking a courteous Guest Service Officer – Concierge to join our Front Office team. You will be the primary point of contact for guests, delivering personalized service and tailored recommendations to ensure a memorable stay.

Ideal candidates have prior Concierge or Front Office experience in a 5-star hotel, with strong communication and a solid knowledge of Doha dining and cultural scene. Fluency in English is required, Arabic a plus; local knowledge highly valued.

Qualifications

• Prior Concierge, Guest Services, or Front Office experience in a 5-star hotel is highly preferred.
• Proficiency with property management and guest service systems (e.g., Opera, HotSOS).
• Excellent communication and interpersonal skills; strong local knowledge of Doha.

Responsibilities

• Be the key contact for guests, delivering personalized service and tailored recommendations.
• Ensure each stay is smooth, memorable, and truly exceptional.
• Coordinate with Front Office to support guest requests and needs.

Skills

Guest Services experience

Front Office experience

Opera/HotSOS proficiency

Communication skills

Local knowledge of Doha

Multitasking under pressure

English fluency

Job description

Park Hyatt Doha is seeking a courteous Guest Service Officer – Concierge to join our Front Office team. You will be the primary point of contact for guests, delivering personalized service and tailored recommendations to ensure a memorable stay.

Ideal candidates have prior Concierge or Front Office experience in a 5-star hotel, with strong communication and a solid knowledge of Doha dining and cultural scene. Fluency in English is required, Arabic a plus; local knowledge highly valued.