Luxury Banquet Operations Manager

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

The Ritz-Carlton Doha is seeking a seasoned Event Management professional to oversee banquet operations and lead a high-performing team dedicated to exceptional service and flawless events.

With a High School diploma or GED and at least 2 years in event management or related hospitality fields, you will manage staff, budgets, and guest relations in a luxury setting, upholding the Gold Standards and Marriott values.

Qualifications

• High school diploma or GED; 2 years experience in event management, food and beverage, or related professional area.

Responsibilities

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
• Monitors and controls financial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone having ownership in the success of the event.
• Identifies training opportunities and plans a strategy to accomplish goals.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

Education

High school diploma or GED

Job description

The Ritz-Carlton Doha is seeking a seasoned Event Management professional to oversee banquet operations and lead a high-performing team dedicated to exceptional service and flawless events.

With a High School diploma or GED and at least 2 years in event management or related hospitality fields, you will manage staff, budgets, and guest relations in a luxury setting, upholding the Gold Standards and Marriott values.