Lobby Lounge Guest Experience Specialist

Crew Life at Sea Ltd.; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Lobby Lounge Waiter to provide outstanding service in our Doha lobby lounge. You will be the first point of contact for guests, greet and seat them, take orders, and deliver food and beverages with a focus on accuracy and timeliness.

The role emphasizes proactive guest engagement, attentive service, and collaboration with kitchen and bar staff to ensure a memorable experience. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar role preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong attention to detail and ability to work under pressure.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of food and beverage menu items.
• Basic math and cash handling skills.
• Ability to stand for extended periods and lift up equipment.

Responsibilities

• Greet and welcome guests as they enter the lobby lounge.
• Assist guests with seating and provide recommendations on menu items.
• Take orders and serve food and beverages to guests.
• Ensure that all orders are accurate and delivered in a timely manner.
• Provide exceptional customer service by anticipating and fulfilling guests' needs.
• Maintain a clean and organized lobby lounge area.
• Handle guest complaints and resolve any issues in a professional manner.
• Upsell menu items and promote special offers to guests.
• Work closely with the kitchen and bar staff to ensure smooth service.
• Follow all safety and sanitation procedures to maintain a safe and clean environment.
• Attend training sessions and meetings to stay updated on menu items and company policiesHandle cash and credit card transactions accurately.
• Perform other duties as assigned by the supervisor or management team.

Skills

Customer service

Communication

Cash handling

Multi-tasking

Flexible hours

Attention to detail

Stamina

Education

High school diploma

Job description

Crew Life at Sea Ltd. is seeking a Lobby Lounge Waiter to provide outstanding service in our Doha lobby lounge. You will be the first point of contact for guests, greet and seat them, take orders, and deliver food and beverages with a focus on accuracy and timeliness.

The role emphasizes proactive guest engagement, attentive service, and collaboration with kitchen and bar staff to ensure a memorable experience. Flexibility to work evenings, weekends, and holidays is required.