Lounge Services Lead, F&B & Guest Experience

Qatar Airways; Doha; On-site; QAR 72,000 - 108,000; Full time

Job summary

Qatar Airways in Doha seeks a dedicated Food & Beverage Lounge Attendant to support daily lounge activities, respond to guest needs, and uphold hygiene and safety standards. You will assist in delivering exceptional service to VIP, First and Business Class travelers, coordinate with culinary and facilities teams, and help train new staff while maintaining service timing and brand guidelines.

Join a dynamic team to ensure seamless lounge operations, proactive guest engagement, and adherence to

Qualifications

• High School qualification with at least 2 years in a related role.
• Experience in Food & Beverage service.
• Strong customer service mindset with multicultural teams.
• Team-oriented with collaborative approach.

Responsibilities

• Execute and oversee daily lounge operations in line with SOPs to ensure consistent service standards.
• Support the Food and Beverage team by anticipating customer needs and delivering prompt, personalized service.
• Attend and lead daily team briefings, distribute tasks effectively to Food and Beverage Attendants, and ensure alignment with lounge service goals.
• Ensure adequate availability of cutlery, beverages, and food stock based on forecasted customer volumes.
• Conduct spot checks on food temperatures, cleanliness, and customer touchpoints to maintain compliance with hygiene standards.
• Manage and resolve customer feedback or complaints in a professional manner to ensure satisfaction and loyalty.
• Coordinate with culinary, housekeeping, and facility teams to ensure smooth lounge operations and immediate response to service issues.
• Maintain a high level of attentiveness to customers at all times, proactively offering assistance, refills, or alternatives.
• Ensure VIP, First and Business Class travelers are familiarized with airline loyalty programs and service preferences are adhered to in accordance with the premium service protocols.
• Maintain accurate records of inventory consumption, wastage, and requisitions for operational transparency.
• Assist in training new Food and Beverage team members on service standards and customer interaction protocols.
• Perform opening and closing duties for lounge areas including setup, system checks, and cleanliness verification.
• Support the Lounge Supervisor with monitoring and enforcing service timing standards to ensure quick and efficient delivery, especially during peak traffic periods.
• Support the Lounge Supervisor with ensuring that lounge ambiance aligns with brand guidelines and enhances customer comfort.

Skills

Food & Beverage service

Customer service

Teamwork

Education

High School qualification

Job description

Qatar Airways in Doha seeks a dedicated Food & Beverage Lounge Attendant to support daily lounge activities, respond to guest needs, and uphold hygiene and safety standards. You will assist in delivering exceptional service to VIP, First and Business Class travelers, coordinate with culinary and facilities teams, and help train new staff while maintaining service timing and brand guidelines.

Join a dynamic team to ensure seamless lounge operations, proactive guest engagement, and adherence to