L2 IT Support Engineer — Windows, M365 & AD Expert

Machconsultants; Qatar; On-site; QAR 60,000 - 100,000; Full time

Job summary

MACH Consultants is seeking a skilled L2 IT Support Engineer in Qatar to provide targeted Level 2 technical support and maintain smooth IT operations. The role focuses on diagnosing issues across Windows, MS 365, AD, and related services, while upholding SLA commitments and delivering quality user support.

You will handle escalated incidents, work with IT teams, and contribute to reliable IT service delivery. Strong communication and analytical skills are essential.

Qualifications

• Experience in Level 2 IT support with incident handling.
• Strong Windows operating system knowledge and MS 365 expertise.
• Familiarity with Active Directory and user access issues.
• Experience with ticketing systems and incident management processes.
• Understanding of SLA compliance and IT support procedures.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide Level 2 IT support for escalated incidents and requests.
• Diagnose Windows OS and Microsoft 365 issues and resolve them.
• Assist with Active Directory administration and access issues.
• Troubleshoot hardware, software, network, and connectivity problems.
• Manage requests via ticketing systems and follow incident procedures.
• Investigate recurring issues and support root-cause analysis.
• Ensure incidents align with SLA requirements and timelines.
• Communicate issues and resolutions clearly to users and teams.

Skills

Windows OS knowledge

Microsoft 365

Active Directory

Ticketing systems

SLA awareness

Communication skills

Problem solving

Education

Relevant IT qualification

Tools

ITSM ticketing

Remote support tools

Job description

MACH Consultants is seeking a skilled L2 IT Support Engineer in Qatar to provide targeted Level 2 technical support and maintain smooth IT operations. The role focuses on diagnosing issues across Windows, MS 365, AD, and related services, while upholding SLA commitments and delivering quality user support.

You will handle escalated incidents, work with IT teams, and contribute to reliable IT service delivery. Strong communication and analytical skills are essential.