L2 IT Support Engineer – Qatar

Machconsultants; Qatar; On-site; QAR 60,000 - 100,000; Full time

Job summary

MACH Consultants is seeking a skilled L2 IT Support Engineer in Qatar to provide targeted Level 2 technical support and maintain smooth IT operations. The role focuses on diagnosing issues across Windows, MS 365, AD, and related services, while upholding SLA commitments and delivering quality user support.

You will handle escalated incidents, work with IT teams, and contribute to reliable IT service delivery. Strong communication and analytical skills are essential.

Qualifications

• Experience in Level 2 IT support with incident handling.
• Strong Windows operating system knowledge and MS 365 expertise.
• Familiarity with Active Directory and user access issues.
• Experience with ticketing systems and incident management processes.
• Understanding of SLA compliance and IT support procedures.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide Level 2 IT support for escalated incidents and requests.
• Diagnose Windows OS and Microsoft 365 issues and resolve them.
• Assist with Active Directory administration and access issues.
• Troubleshoot hardware, software, network, and connectivity problems.
• Manage requests via ticketing systems and follow incident procedures.
• Investigate recurring issues and support root-cause analysis.
• Ensure incidents align with SLA requirements and timelines.
• Communicate issues and resolutions clearly to users and teams.

Skills

Windows OS knowledge

Microsoft 365

Active Directory

Ticketing systems

SLA awareness

Communication skills

Problem solving

Education

Relevant IT qualification

Tools

ITSM ticketing

Remote support tools

Job description

Location: Qatar

Job Category: Information Technology (IT) & Software; Customer Service & Support; Telecommunications

Job Overview

MACH Consultants is seeking a skilled L2 IT Support Engineer to provide Level 2 technical support and help maintain smooth IT operations in Qatar. This opportunity is suitable for IT support professionals with experience diagnosing technical problems, troubleshooting escalated incidents, and supporting end users across hardware, software, and network environments.

The successful candidate should have strong knowledge of Windows operating systems, Microsoft 365, and Active Directory. Experience with ticketing systems, incident management, and service-level agreement (SLA) compliance is also important for managing technical requests efficiently and maintaining service quality.

Candidates should demonstrate strong communication, analytical thinking, and problem-solving skills to resolve technical issues and support reliable IT service delivery.

Key Responsibilities

• Provide Level 2 IT support for technical issues escalated from initial support teams.
• Diagnose and resolve Windows operating system and Microsoft 365 issues.
• Support Active Directory administration and related user access issues.
• Troubleshoot hardware, software, network, and connectivity problems.
• Manage support requests through ticketing systems and follow incident management procedures.
• Investigate recurring technical issues and support root cause identification.
• Ensure incidents and service requests are handled in line with applicable SLAs.
• Communicate technical issues and resolutions clearly to users and relevant teams.

Requirements & Qualifications

• Relevant professional experience in Level 2 IT support.
• Strong knowledge of Windows operating systems.
• Experience supporting Microsoft 365.
• Familiarity with Active Directory.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Knowledge of ticketing systems and incident management processes.
• Understanding of SLA compliance and IT support procedures.
• Ability to diagnose and resolve escalated technical issues.
• Strong communication and problem-solving skills.

Salary, Benefits & Career Growth

The employer has not specified salary, compensation, or employee benefits for this position.

This role provides an opportunity to strengthen technical troubleshooting, incident management, Microsoft 365 support, and IT service delivery skills. Details regarding training, certification support, professional development, benefits, and career progression should be confirmed with MACH Consultants.