IT Supervisor

Pullman Hotels & Resorts; Doha; On-site; QAR 167,000 - 279,000; Full time

Job summary

Pullman Hotels & Resorts is seeking an IT professional to oversee daily operation and maintenance of the hotel’s IT systems, hardware, software and network. You will provide technical support to colleagues and management, ensure smooth operation of PMS, POS, IPTV, CCTV, Wi‑Fi, and access control, and coordinate with vendors for installations and upgrades.

The role requires strong troubleshooting, communication, and organizational skills, with 2+ years in IT (hospitality preferred) and knowledge

Qualifications

• Minimum 2 years of IT experience, hospitality preferred.
• Knowledge of Windows OS, Microsoft 365, networking and cybersecurity.
• Experience with hotel systems such as Opera PMS and Micros POS is a plus.
• Certifications (Microsoft, Cisco, CompTIA) are advantageous.

Responsibilities

• Oversee daily operation and maintenance of hotel IT systems, hardware, software and network.
• Provide technical support to hotel colleagues and management.
• Ensure smooth operation of PMS, POS, IPTV, Wi-Fi, telephony, CCTV and access control.
• Monitor performance and troubleshoot hardware, software and network issues.
• Coordinate with external vendors for installations, upgrades and maintenance.
• Maintain user accounts, permissions and data security per policy.
• Perform regular backups and support disaster recovery procedures.
• Assist in implementing new technologies and IT projects to improve efficiency.
• Maintain IT inventory records and manage assets.
• Train employees on hotel technology systems and applications.
• Ensure compliance with cybersecurity standards and data protection.

Skills

IT experience

Windows OS

Microsoft 365

Networking

Cybersecurity

Troubleshooting

Communication

Organizational skills

Tools

Opera PMS

Micros POS

IPTV

CCTV

Access control

Job description

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Oversee the daily operation and maintenance of the hotel's IT systems, hardware, software, and network infrastructure.
• Provide technical support to hotel colleagues and management.
• Ensure smooth operation of hotel systems, including PMS, POS, IPTV, Wi-Fi, telephony, CCTV, and access control systems.
• Monitor system performance and troubleshoot hardware, software, and network-related issues in a timely manner.
• Coordinate with external vendors and service providers for system installations, upgrades, and maintenance.
• Maintain user accounts, permissions, and data security in accordance with company policies.
• Perform regular system backups and support disaster recovery procedures.
• Assist in implementing new technologies and IT projects to improve operational efficiency.
• Maintain accurate IT inventory records and manage IT assets.
• Train employees on the effective use of hotel technology systems and applications.
• Ensure compliance with cybersecurity standards and data protection requirements.

Qualifications

• Minimum 2 years of IT experience, preferably within the hospitality industry with excellent communication skills.
• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity principles.
• Experience with hotel systems such as Opera PMS, Micros POS, IPTV, CCTV, and access control is preferred.
• Strong troubleshooting, communication, and organizational skills.
• Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS