Welcomer (Front Office Agent)

Accor; Doha; On-site; QAR 30,000 - 45,000; Full time

Job summary

Accor is looking for a motivated individual to join their team in Doha, Qatar. The role involves providing exceptional front office service, including warmly welcoming guests, managing check-ins and check-outs, and addressing guest needs promptly.

The ideal candidate will have experience in hospitality, be tech-savvy, and possess a sales-driven mindset. Accor values diversity and is committed to fostering an inclusive workplace where everyone's story is valued.

Qualifications

• Thrives in fast-paced environments and loves creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Fluency in English; additional languages are a great asset.

Responsibilities

• Provide friendly, efficient, and professional front office service.
• Anticipate guest needs and handle cash transactions.
• Monitor room status and manage guest complaints.

Skills

Service-minded

Tech-savvy

Fluency in English

Sales-driven mindset

Guest-oriented

Tools

Opera or similar systems

Job description

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What you will be doing

• Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.
• Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
• Monitor room status, manage guest complaints, and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.

Qualifications

Your experience and skills include:

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems.
• Guest-oriented, approachable, and genuinely service-minded.
• Fluency in English; additional languages are a great asset.
• Sales-driven mindset.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS