Guest Service Agent (Operator)

PULLMAN; Doha; On-site; QAR 47,000 - 69,000; Full time

Job summary

Pullman Doha, part of the Accor network, seeks a guest services professional to deliver warm hospitality and accurate information to guests and staff. You will handle guest communications via a multi-line system, share service details, and coordinate guest requests with internal teams to ensure seamless service.

Fluent English is essential, and experience with Opera System or willingness to learn is required. This role offers a dynamic hotel environment where guest satisfaction is the priority.

Qualifications

• At least 1 year in a guest-facing or communication role in hospitality or similar customer service.
• Excellent communication skills in English.
• Fluency in additional languages is a bonus.
• Strong interpersonal abilities and a natural problem-solver who stays composed under pressure.
• Comfortable with computer systems and willing to learn Opera System.

Responsibilities

• Welcome and support guests, visitors and staff with professionalism and genuine hospitality.
• Manage incoming and outbound communications using our multi-line phone system with prompt, accurate responses.
• Share information about services, promotions, rates and facility policies with clarity and enthusiasm.
• Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery.
• Maintain accurate records through data entry, message logging and basic administrative support.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer service

Tools

Opera System

Job description

Company Description

Join a hotel that is a member of the Accor network whose group brings together more than 45 brands 5 500 hotels 10 000 restaurants and lifestyle destinations Here we believe in you and what you bring to the table There are many opportunities for development and advancement Every gesture every smile every action contributes to creating a positive and memorable impact for our customers our colleagues and also for our planet Together we embody the vision of responsible hospitality Take the opportunity to become a Heartist and let your heart guide you in this world where life beats faster

Job Description

Welcome and support guests visitors and staff with professionalism and genuine hospitality Manage incoming and outbound communications using our multi-line phone system ensuring prompt and accurate responses Share information about our services promotions rates and facility policies with clarity and enthusiasm Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery Maintain accurate records through data entry message logging and administrative support

Qualifications

• At least 1 year of experience in a guest-facing or communication role within the hospitality industry or similar customer service environment
• Excellent communication skills in English
• fluency in additional languages is a wonderful bonus
• Strong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressure
• Comfortable with computer systems including experience with or willingness to quickly learn Opera System
• A genuine passion for delivering outstanding customer service with a positive outlook and collaborative spirit

Additional Information

Our commitment to Diversity amp Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor

We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo

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