IT Quality & Performance Manager (KPI, Dashboards, QA)

Confidential; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Confidential is seeking an IT Quality Control & Performance Specialist to measure, monitor, and enhance the quality and performance of IT services and solutions, ensuring alignment with standards, SLAs, and business expectations.

The role involves defining KPIs, developing dashboards in Power BI, and leading continuous improvement initiatives to drive operational efficiency and service quality.

Qualifications

• Bachelor's degree or Diploma in Information Technology, Engineering, or a related field.
• Minimum of 6 years of relevant experience in IT quality assurance, performance management, or IT service delivery.
• Certifications: ISTQB and ITIL 4 Foundation.
• Preferred: Lean Six Sigma Green Belt.
• Strong knowledge of test management, quality assurance methodologies, and KPI design.
• Experience developing performance dashboards and reports using Power BI.
• Awareness of ISO 9001 and ISO 20000 standards.
• Excellent analytical, reporting, communication, and stakeholder management skills.

Responsibilities

• Define, monitor, and report IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Develop and maintain performance dashboards and reports to provide insights into IT service quality and performance.
• Establish and implement quality assurance and testing standards for IT deliverables.
• Review vendor and contractor performance against agreed service levels and contractual requirements.
• Lead quality reviews, identify performance gaps, and recommend corrective and preventive actions.
• Drive continuous improvement initiatives to enhance IT service delivery, operational efficiency, and solution quality.
• Ensure alignment with relevant quality management and IT service management standards.

Skills

Analytical skills

Communication skills

Stakeholder management

Quality mindset

Testing methodologies

Education

Bachelor's degree or Diploma in Information Technology/Engineering

Tools

Power BI

Job description

Confidential is seeking an IT Quality Control & Performance Specialist to measure, monitor, and enhance the quality and performance of IT services and solutions, ensuring alignment with standards, SLAs, and business expectations.

The role involves defining KPIs, developing dashboards in Power BI, and leading continuous improvement initiatives to drive operational efficiency and service quality.