IT Quality Control & Performance Specialist

Confidential; Doha; Vor Ort; QAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Confidential is seeking an IT Quality Control & Performance Specialist to measure, monitor, and enhance the quality and performance of IT services and solutions, ensuring alignment with standards, SLAs, and business expectations.

The role involves defining KPIs, developing dashboards in Power BI, and leading continuous improvement initiatives to drive operational efficiency and service quality.

Qualifikationen

• Bachelor's degree or Diploma in Information Technology, Engineering, or a related field.
• Minimum of 6 years of relevant experience in IT quality assurance, performance management, or IT service delivery.
• Certifications: ISTQB and ITIL 4 Foundation.
• Preferred: Lean Six Sigma Green Belt.
• Strong knowledge of test management, quality assurance methodologies, and KPI design.
• Experience developing performance dashboards and reports using Power BI.
• Awareness of ISO 9001 and ISO 20000 standards.
• Excellent analytical, reporting, communication, and stakeholder management skills.

Aufgaben

• Define, monitor, and report IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Develop and maintain performance dashboards and reports to provide insights into IT service quality and performance.
• Establish and implement quality assurance and testing standards for IT deliverables.
• Review vendor and contractor performance against agreed service levels and contractual requirements.
• Lead quality reviews, identify performance gaps, and recommend corrective and preventive actions.
• Drive continuous improvement initiatives to enhance IT service delivery, operational efficiency, and solution quality.
• Ensure alignment with relevant quality management and IT service management standards.

Kenntnisse

Analytical skills

Communication skills

Stakeholder management

Quality mindset

Testing methodologies

Ausbildung

Bachelor's degree or Diploma in Information Technology/Engineering

Tools

Power BI

Jobbeschreibung

Are you an experienced IT Quality and Performance professional with a strong background in service quality, performance monitoring, and continuous improvement?

We are looking for an IT Quality Control & Performance Specialist to measure, monitor, and enhance the quality and performance of IT services and solutions, ensuring alignment with established standards, service levels, and business expectations.

Key Responsibilities

• Define, monitor, and report IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Develop and maintain performance dashboards and reports to provide insights into IT service quality and performance.
• Establish and implement quality assurance and testing standards for IT deliverables.
• Review vendor and contractor performance against agreed service levels and contractual requirements.
• Lead quality reviews, identify performance gaps, and recommend corrective and preventive actions.
• Drive continuous improvement initiatives to enhance IT service delivery, operational efficiency, and solution quality.
• Ensure alignment with relevant quality management and IT service management standards.

Qualifications & Requirements

• Bachelor's degree or Diploma in Information Technology, Engineering, or a related field.
• Minimum of 6 years of relevant experience in IT quality assurance, performance management, or IT service delivery.
• Certifications: ISTQB and ITIL 4 Foundation.
• Preferred: Lean Six Sigma Green Belt.
• Strong knowledge of test management, quality assurance methodologies, and KPI design.
• Experience developing performance dashboards and reports using Power BI.
• Awareness of ISO 9001 and ISO 20000 standards.
• Excellent analytical, reporting, communication, and stakeholder management skills.