Quality Assurance & Control Manager – Process Excellence

Vistas Global; Doha; On-site; QAR 220,000 - 420,000; Full time

Job summary

Vistas Global seeks a Manager – Quality Assurance / Quality Control to establish and maintain quality standards across the Business Services portfolio. The role ensures service delivery meets client requirements, SLAs and KPIs while driving continuous improvement and compliance.

The ideal candidate has extensive QA/QC experience, strong audit capabilities, CAPA management, and excellent stakeholder communication to influence without authority.

Qualifications

• A Bachelor’s degree in a related field is required.
• Professional certification in quality management or process improvement is preferred.
• 7+ years in QA/QC or similar roles.
• Experience with outsourcing or shared services is a plus.
• Strong ability to monitor SLAs/KPIs and perform audits.
• Proficiency with Excel and Power BI is desirable.

Responsibilities

• Establish, implement and maintain quality standards across the portfolio.
• Drive continuous improvement in service quality, operational compliance and client satisfaction.
• Monitor SLA/KPI performance, conduct audits and manage CAPA processes.
• Collaborate with clients and stakeholders to ensure quality objectives are met.

Skills

Quality Assurance

Quality Control

Audit & Compliance

Root-cause Analysis

CAPA Management

Stakeholder Management

Data-driven Decision Making

Communication Skills

Education

Bachelor’s degree in Quality Management or related field

Tools

Excel

Power BI

Quality Management Systems

CRM

Workflow Tracking Platforms

Job description

Vistas Global seeks a Manager – Quality Assurance / Quality Control to establish and maintain quality standards across the Business Services portfolio. The role ensures service delivery meets client requirements, SLAs and KPIs while driving continuous improvement and compliance.

The ideal candidate has extensive QA/QC experience, strong audit capabilities, CAPA management, and excellent stakeholder communication to influence without authority.