IT Assistant

Tanqeeb; Doha; On-site; QAR 36,000 - 58,000; Full time

Job summary

Madre integrated Engineering - Qatar, Doha seeks an IT Assistant to provide first-line technical support and maintain IT operations. You will troubleshoot hardware/software issues, support end users, manage assets, and assist day-to-day IT tasks.

Responsibilities include configuring Windows 10/11 and Microsoft 365, AD user support, network troubleshooting, and helping with onboarding/offboarding. A diploma or bachelor’s in IT and 1–3 years of relevant experience are required.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Helpdesk, Desktop Support, or similar role.
• Good working knowledge of Windows 10/11, Microsoft 365, and basic Active Directory administration.
• Basic networking concepts including TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
• Experience using IT service management or ticketing systems (e.g., ServiceNow) is an advantage.
• Familiarity with computer hardware installation, troubleshooting, and maintenance.
• Knowledge of endpoint security and antivirus solutions is preferred.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and Microsoft 365 applications.
• Support user account creation, password resets, and basic Active Directory administration.
• Diagnose and resolve issues related to network connectivity, VPN, Wi-Fi, email, and peripheral devices.
• Install, update, and maintain software applications, antivirus programs, and security patches.
• Manage and resolve IT support requests through the organization's ticketing system within defined service levels.
• Assist with employee onboarding and offboarding by preparing devices, creating user accounts, and configuring required access.
• Maintain accurate records of IT assets, software licenses, and technical documentation.
• Perform routine maintenance and preventive checks on IT equipment.
• Escalate complex technical issues to senior IT personnel when necessary.
• Support IT projects, system upgrades, and infrastructure improvements as assigned.
• Ensure compliance with company IT policies, security standards, and best practices.

Skills

IT Helpdesk

Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Networking

VPN

Wi-Fi

ServiceNow

ITSM

Hardware Troubleshooting

Endpoint Security

Education

Bachelor's or Diploma in IT

Tools

ServiceNow

Job description

Education Bachelor's degree / higher diploma

Category Information Technology

We are seeking a proactive and customer-oriented IT Assistant to provide first-level technical support and ensure the smooth operation of the organization's IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting end users, maintaining IT assets, and assisting with day-to-day IT operations.

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems and Microsoft 365 applications.
• Support user account creation, password resets, and basic Active Directory administration.
• Diagnose and resolve issues related to network connectivity, VPN, Wi-Fi, email, and peripheral devices.
• Install, update, and maintain software applications, antivirus programs, and security patches.
• Manage and resolve IT support requests through the organization's ticketing system within defined service levels.
• Assist with employee onboarding and offboarding by preparing devices, creating user accounts, and configuring required access.
• Maintain accurate records of IT assets, software licenses, and technical documentation.
• Perform routine maintenance and preventive checks on IT equipment.
• Escalate complex technical issues to senior IT personnel when necessary.
• Support IT projects, system upgrades, and infrastructure improvements as assigned.
• Ensure compliance with company IT policies, security standards, and best practices.

Skills

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 1-3 years of experience in IT Helpdesk, Desktop Support, or a similar technical support role.
• Good working knowledge of Windows 10/11, Microsoft 365, and basic Active Directory administration.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
• Experience using IT service management or ticketing systems (e.g., ServiceNow or equivalent) is an advantage.
• Familiarity with computer hardware installation, troubleshooting, and maintenance.
• Knowledge of endpoint security and antivirus solutions is preferred.

Preferred Certifications

• Microsoft Certifications (Microsoft 365, Windows, or Azure Fundamentals).
• CompTIA A+ or other relevant IT support certifications are an advantage.

Madre integrated Engineering - Qatar, Doha