Hospitality Training & Quality Leader

Westin Hotels & Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Westin Doha Salwa Road is seeking an experienced Training Manager to drive the hotel’s learning strategy and ensure training activities align with Marriott standards and the property's mission. You will partner with the property leadership team to identify development needs and design programs that boost guest satisfaction and service excellence.

Reporting to the Director of Human Resources with a dotted line to the General Manager, this management role oversees program planning, budgeting, and

Qualifications

• Bachelor's degree in HR, hotel/restaurant management, hospitality, business, or related major; certified trainer.
• Proven experience delivering Marriott training programs and total quality management.

Responsibilities

• Administer training programs and inform employees about offerings.
• Lead and coordinate training activities to improve guest satisfaction and service excellence.
• Design and develop training programs; measure outcomes and ROI.

Skills

Training delivery

Needs assessment

Leadership

Quality Assurance

Budget management

Employee development

Guest service

Audits

Data analysis

Education

Bachelor's degree in HR/ Hospitality

Job description

Westin Doha Salwa Road is seeking an experienced Training Manager to drive the hotel’s learning strategy and ensure training activities align with Marriott standards and the property's mission. You will partner with the property leadership team to identify development needs and design programs that boost guest satisfaction and service excellence.

Reporting to the Director of Human Resources with a dotted line to the General Manager, this management role oversees program planning, budgeting, and