Hospitality Service Operations Lead

Power International Holding (PIH); Qatar; On-site; QAR 33,000 - 67,000; Full time

Job summary

Power International Holding (PIH) seeks an experienced hospitality operations lead to drive day-to-day service delivery within a high-standard environment. You will coordinate resources, ensure compliance with procedures, and monitor performance against KPIs to sustain quality and efficiency.

You will engage with internal teams, clients, and contractors to resolve issues, optimize processes, and support continuous improvement initiatives across the service operations function.

Qualifications

• Understanding of hospitality operations, standards, workflows, and regulatory expectations within the hospitality sector.
• Advanced knowledge of service operations processes, documentation, reporting standards, systems, and operational controls.

Responsibilities

• Operational Management: Manage day-to-day service operations activities within the hospitality environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
• Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
• Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
• Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the hospitality sector.
• Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
• Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
• Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
• Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
• Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
• Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.

Skills

Sector Operations Knowledge

Technical and Functional Expertise

Stakeholder Coordination

Systems and Reporting

Problem Solving and Decision Making

Job description

Power International Holding (PIH) seeks an experienced hospitality operations lead to drive day-to-day service delivery within a high-standard environment. You will coordinate resources, ensure compliance with procedures, and monitor performance against KPIs to sustain quality and efficiency.

You will engage with internal teams, clients, and contractors to resolve issues, optimize processes, and support continuous improvement initiatives across the service operations function.