Hospitality Operations Lead

Power International Holding (PIH); Qatar; On-site; QAR 120,000 - 240,000; Full time

Job summary

Power International Holding (PIH) seeks an experienced hospitality operations leader to oversee day-to-day service delivery, ensure regulatory compliance, and align with business objectives across our hospitality services.

You will drive performance, coordinate with internal teams and contractors, and implement continuous improvement to optimise costs and quality. This role emphasizes governance, reporting, and stakeholder engagement to sustain excellence in service delivery.

Qualifications

• Experience in hospitality service operations and regulatory compliance.
• Ability to manage cross-functional teams and contractors.
• Experience with KPI management and performance reporting.
• Proficient with ERP, dashboards and Office tools.
• Strong analytical, organizational and decision-making skills.

Responsibilities

• Operational Management: Manage day-to-day service operations activities within the hospitality environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
• Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
• Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
• Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the hospitality sector.
• Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
• Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
• Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
• Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
• Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
• Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.

Skills

Operations Knowledge

Tech & Ops Expertise

Stakeholder Coordination

Systems & Reporting

Problem Solving

Job description

Power International Holding (PIH) seeks an experienced hospitality operations leader to oversee day-to-day service delivery, ensure regulatory compliance, and align with business objectives across our hospitality services.

You will drive performance, coordinate with internal teams and contractors, and implement continuous improvement to optimise costs and quality. This role emphasizes governance, reporting, and stakeholder engagement to sustain excellence in service delivery.