Hospitality Reservations Specialist

Sheraton Hotels & Resorts; Doha; On-site; QAR 13,000 - 20,000; Full time

Job summary

Sheraton Hotels & Resorts in Doha is seeking a Reservation Agent to handle incoming reservation requests by phone, fax, and mail. You will identify guest needs, select appropriate room types, verify availability and rates, and explain policy terms to callers.

You will document special requests, input data into the reservation system, and follow escalation procedures for guest concerns. A professional, courteous approach and adherence to company standards are essential.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Follow escalation procedures when addressing guest concerns.

Education

High school diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Doha is seeking a Reservation Agent to handle incoming reservation requests by phone, fax, and mail. You will identify guest needs, select appropriate room types, verify availability and rates, and explain policy terms to callers.

You will document special requests, input data into the reservation system, and follow escalation procedures for guest concerns. A professional, courteous approach and adherence to company standards are essential.