Guest Experience Host – Reservations & Seating

Sheraton Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Sheraton Hotels & Resorts in Doha seeks a Front Office/Reservations Associate to answer phones, take dining reservations, and manage guest seating. You will enter diner details, maintain wait lists, and ensure accurate wait times, while guiding guests and upholding service standards throughout the dining area.

You will support management in staff training, scheduling, and maintaining cleanliness and safety in all dining zones, while modeling professional appearance and conduct.

Qualifications

• High school diploma or GED required
• At least 1 year of related work experience preferred
• No supervisory experience required
• No professional licenses required

Responsibilities

• Answer phones and take dining reservations
• Enter diner information into reservation system and maintain wait list
• Assist with seating decisions and guide guests through dining rooms
• Ensure proper place settings, cleanliness, and safety in dining areas
• Coordinate with team to meet guest needs and deliver quality service
• Participate in hiring, training, scheduling, and coaching junior staff as needed
• Adhere to company policies and maintain professional appearance and confidentiality

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Doha seeks a Front Office/Reservations Associate to answer phones, take dining reservations, and manage guest seating. You will enter diner details, maintain wait lists, and ensure accurate wait times, while guiding guests and upholding service standards throughout the dining area.

You will support management in staff training, scheduling, and maintaining cleanliness and safety in all dining zones, while modeling professional appearance and conduct.