Luxury Reservations Specialist | Guest Experience Advocate

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Doha is seeking a Reservations professional to handle all reservation requests by phone, fax, or mail. You will verify room availability, quote rates, and communicate guarantees and cancellation policies to guests.

You will input data into the reservation system, record special requests, and follow the company’s service standards to maximize revenue while protecting guest privacy.

Qualifications

• High school diploma or GED required.
• No related work experience required.

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax or mail.
• Identify guest needs and determine appropriate room type and rate.
• Explain guarantees, policies and special rates; document special requests.

Skills

Communication

Customer Service

Attention to detail

Phone etiquette

Education

High school diploma or GED

Tools

Reservation system

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Doha is seeking a Reservations professional to handle all reservation requests by phone, fax, or mail. You will verify room availability, quote rates, and communicate guarantees and cancellation policies to guests.

You will input data into the reservation system, record special requests, and follow the company’s service standards to maximize revenue while protecting guest privacy.