Guest Reservations Agent — Service & Revenue Focus

W Hotels; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

W Hotels Doha is seeking a Reservation Associate to handle guest inquiries, process bookings, and manage changes or cancellations. You will verify room availability, explain rates and policies, and document special requests for a seamless guest experience.

The role requires excellent communication, a helpful demeanor, and accuracy in data entry within our reservation system. This on-site position offers full-time hours in West Bay, Doha, Qatar.

Qualifications

• Experience in guest reservations or customer service preferred.
• Clear communication and professional phone manner.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process all reservation requests via phone, fax or mail.
• Identify guest needs and determine appropriate room type and rate.
• Input data and special requests into the reservation system.
• Explain policies and follow escalation procedures for guest concerns.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or GED

Job description

W Hotels Doha is seeking a Reservation Associate to handle guest inquiries, process bookings, and manage changes or cancellations. You will verify room availability, explain rates and policies, and document special requests for a seamless guest experience.

The role requires excellent communication, a helpful demeanor, and accuracy in data entry within our reservation system. This on-site position offers full-time hours in West Bay, Doha, Qatar.