Hospitality L&D Trainer - Elevate Member Experience

Society Qatar; Doha; On-site; QAR 134,000 - 201,000; Full time

Job summary

Society Qatar is seeking a Learning & Development Trainer to design, coordinate and deliver high-quality training that elevates the member experience across all clubs in Doha.

You will develop content on hospitality, service behaviours, leadership, and compliance, then deliver sessions in person and virtually while creating an inclusive learning environment and coaching managers as needed.

Qualifications

• Proven experience in a training, learning & development, or HR role.
• Experience within hospitality, fitness, or premium service environments strongly preferred.
• Strong facilitation and presentation skills adaptable to diverse audiences.
• Experience designing and delivering training programmes.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Willingness to travel between sites as required.

Responsibilities

• Design and continuously improve training programmes aligned to Society brand standards, service expectations, operational procedures, and leadership behaviours.
• Develop training content across member experience, hospitality standards, sales & service behaviours, leadership fundamentals, and compliance.
• Ensure training materials are current, engaging, and relevant to club environments.
• Deliver engaging training sessions in person and virtually, adapting delivery style to suit different roles and audiences.
• Facilitate workshops, inductions, refresher training, and development programmes.
• Create a psychologically safe and inclusive learning environment that encourages participation and application.
• Provide 1:1 coaching or small-group support to managers and supervisors where required.
• Support new club openings with structured onboarding and training delivery.
• Maintain the training calendar across clubs and departments.
• Coordinate training logistics including scheduling, venues, attendance tracking, and training records.
• Ensure new starters receive all required induction, departmental, and statutory training.
• Track completion of mandatory and role-specific training.
• Maintain up-to-date training materials, manuals, and digital resources.
• Work closely with Operations, Sales, Fitness, and HR teams to align training with operational needs.
• Partner with line managers to identify training needs and support development plans.
• Support departments in achieving agreed training objectives.
• Act as a trusted point of contact for learning and development support across the business.
• Evaluate training effectiveness through feedback, observation, and performance indicators.
• Maintain consistently high training standards across all locations.
• Identify capability gaps and recommend improvements.
• Stay current with L&D trends, tools, and best practice, particularly within hospitality and fitness environments.

Skills

Training design

Facilitation

Coaching

Stakeholder management

Education

CIPD qualification

Job description

Society Qatar is seeking a Learning & Development Trainer to design, coordinate and deliver high-quality training that elevates the member experience across all clubs in Doha.

You will develop content on hospitality, service behaviours, leadership, and compliance, then deliver sessions in person and virtually while creating an inclusive learning environment and coaching managers as needed.