Head of Grocery Ops & Fulfillment

Snoonu; Al Rayyan; On-site; QAR 180,000 - 260,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Great Place to Work Certification

ISO Certifications

Diversity & Inclusion

Job summary

Snoonu, Qatar’s homegrown Super App, is seeking a Grocery Operations Lead to oversee daily grocery operations across branches, drive efficiency, and ensure high service levels. You will lead pickers, QC, and dispatch teams, monitor performance, and implement improvements across the end-to-end process.

You will collaborate with Commercial, Supply, Fleet, Finance, and Product teams to resolve bottlenecks, optimize workflows, and uphold food safety and safety standards while nurturing a

Qualifications

• 5–7 years of experience in grocery operations, retail operations, warehouse operations, logistics, or quick-commerce, including leadership experience.
• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management, or a related field.
• Strong leadership, communication, and stakeholder management skills with the ability to lead cross-functional operational teams.
• Strong knowledge of end-to-end order fulfillment, including picking, quality control, and dispatch processes.

Responsibilities

• Lead the day-to-day operations of the Grocery business, ensuring smooth execution and achievement of operational targets.
• Monitor operational KPIs, identify performance gaps, and implement action plans to improve efficiency, productivity, and service quality.
• Supervise and support Operations Supervisors, Team Leads, and staff while fostering a high-performance culture.
• Collaborate with Commercial, Supply, Fleet, Customer Experience, Product, and Finance teams to resolve operational challenges and improve workflows.
• Monitor order fulfillment, inventory availability, and SLAs to ensure consistency.

Skills

Leadership

Operations management

Analytics

Stakeholder management

MS Office

Process optimization

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain / Logistics / Retail Management

Tools

MS Office

Operational dashboards

Reporting tools

Job description

Snoonu, Qatar’s homegrown Super App, is seeking a Grocery Operations Lead to oversee daily grocery operations across branches, drive efficiency, and ensure high service levels. You will lead pickers, QC, and dispatch teams, monitor performance, and implement improvements across the end-to-end process.

You will collaborate with Commercial, Supply, Fleet, Finance, and Product teams to resolve bottlenecks, optimize workflows, and uphold food safety and safety standards while nurturing a