Grocery Operations Lead
Snoonu
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Job summary
Snoonu, Qatar’s homegrown Super App, is seeking a Grocery Operations Lead to oversee daily grocery operations across branches, drive efficiency, and ensure high service levels. You will lead pickers, QC, and dispatch teams, monitor performance, and implement improvements across the end-to-end process.
You will collaborate with Commercial, Supply, Fleet, Finance, and Product teams to resolve bottlenecks, optimize workflows, and uphold food safety and safety standards while nurturing a
Qualifications
- 5–7 years of experience in grocery operations, retail operations, warehouse operations, logistics, or quick-commerce, including leadership experience.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management, or a related field.
- Strong leadership, communication, and stakeholder management skills with the ability to lead cross-functional operational teams.
- Strong knowledge of end-to-end order fulfillment, including picking, quality control, and dispatch processes.
Responsibilities
- Lead the day-to-day operations of the Grocery business, ensuring smooth execution and achievement of operational targets.
- Monitor operational KPIs, identify performance gaps, and implement action plans to improve efficiency, productivity, and service quality.
- Supervise and support Operations Supervisors, Team Leads, and staff while fostering a high-performance culture.
- Collaborate with Commercial, Supply, Fleet, Customer Experience, Product, and Finance teams to resolve operational challenges and improve workflows.
- Monitor order fulfillment, inventory availability, and SLAs to ensure consistency.
Skills
Education
Tools
Job description
Join Snoonu as a Grocery Operations Lead, where you will oversee the daily operations of the grocery business, ensuring operational efficiency, service excellence, and consistent execution across all grocery operations. You will lead operational teams, optimize processes, monitor performance, and collaborate with cross‑functional stakeholders to deliver an exceptional experience for customers, partners, and employees.
The role oversees the daily activities of grocery pickers, quality checkers, and dispatch teams, managing resources across multiple branches to improve on‑ground throughput, reduce bottlenecks, and ensure SLA compliance.
- Lead the day‑to‑day operations of the Grocery business, ensuring smooth execution and achievement of operational targets.
- Monitor operational KPIs, identify performance gaps, and implement action plans to improve efficiency, productivity, and service quality.
- Supervise and support Operations Supervisors, Team Leads, and operational staff while fostering a high‑performance culture.
- Collaborate with Commercial, Supply, Fleet, Customer Experience, Product, and Finance teams to resolve operational challenges and improve workflows.
- Monitor order fulfillment, inventory availability, and operational capacity to ensure service level agreements (SLAs) are consistently achieved.
- Analyze operational data and prepare performance reports, providing actionable recommendations to improve business performance.
- Lead operational improvement initiatives by identifying process optimization opportunities and implementing best practices.
- Ensure compliance with Snoonu's operational policies, food safety standards, quality requirements, and health and safety regulations.
- Manage operational escalations and customer‑impacting issues by conducting root cause analysis and implementing corrective actions.
- Support workforce planning, shift scheduling, and resource allocation to meet operational demand and business growth.
- Oversee specific daily operational activities including picking, quality control (QC), and dispatch teams across multiple branches.
- Drive process improvements and automation specifically aimed at enhancing preparation speed, order accuracy, and reducing driver wait times.
- Coach, mentor, and develop team members by providing regular feedback, training, and performance support.
- Promote a culture of accountability, collaboration, continuous improvement, and operational excellence across the Grocery Operations team.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management, or a related field.
- 5–7 years of experience in grocery operations, retail operations, warehouse operations, logistics, or quick‑commerce, including leadership experience.
- Strong knowledge of end‑to‑end order fulfillment, including picking, quality control, and dispatch processes.
- Strong understanding of operational performance management, inventory control, workforce planning, and service delivery.
- Excellent leadership, communication, and stakeholder management skills with the ability to lead cross‑functional operational teams.
- Strong analytical and problem‑solving skills with experience interpreting operational data and driving performance improvements.
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with operational dashboards and reporting tools.
- Experience working in grocery retail, e‑commerce, marketplace, or quick‑commerce operations is highly preferred.
- Ability to thrive in a fast‑paced environment while managing multiple priorities and operational initiatives.
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
To radically transform how people live by leveraging technology to connect them with endless possibilities.
“Focus on the customer and all else will follow.”
“We are honest, ethical, and trustworthy in everything we do.”
“We constantly innovate and create solutions to bring a lasting positive impact.”
“Be the change you want to see and take ownership.”
“You can do more by doing less, better, and faster.”
“Be a team player; together we are stronger.”
“We turn ideas into products, plans into action, and challenges into opportunities.”
– Collaborate with a worldwide crew.
– Learning budgets, access to courses, and tools for your growth.
– We take recharging seriously. Generous leave and wellness policies.
– Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Stay in the loop—connect with us on LinkedIn !
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