Guest Service Agent (Operator)

Pullman Hotels & Resorts; Doha; On-site; QAR 28,000 - 50,000; Full time

Job summary

Pullman Hotels & Resorts in Doha seeks a hospitality-minded front desk associate to welcome guests, handle inquiries, and support smooth service delivery across departments.

You will manage multi-line phone communications, share information about services and rates, and maintain accurate records with precision and warmth. English fluency is essential, and additional languages are a bonus.

Qualifications

• At least 1 year of guest-facing or communication experience in hospitality or similar customer service environment.
• Excellent communication in English; additional languages are a bonus.
• Strong interpersonal abilities and the ability to stay composed under pressure.
• Familiar with hotel computer systems; quick learner of Opera System.
• Genuine passion for outstanding customer service and collaborative spirit.

Responsibilities

• Welcome and support guests, visitors, and staff with professional hospitality.
• Manage incoming and outbound calls using a multi-line phone system with prompt, accurate responses.
• Share information about services, promotions, rates, and facility policies clearly and enthusiastically.
• Coordinate guest appointments and inquiries while collaborating with internal teams for seamless service.
• Maintain accurate records through data entry, message logging, and administrative support.

Skills

English communication

Interpersonal skills

Problem solving

Customer service orientation

Calm under pressure

Tools

Opera System

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and support guests, visitors, and staff with professionalism and genuine hospitality
• Manage incoming and outbound communications using our multi-line phone system, ensuring prompt and accurate responses
• Share information about our services, promotions, rates, and facility policies with clarity and enthusiasm
• Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery
• Maintain accurate records through data entry, message logging, and administrative support

Qualifications

• At least 1 year of experience in a guest-facing or communication role within the hospitality industry (or similar customer service environment)
• Excellent communication skills in English; fluency in additional languages is a wonderful bonus
• Strong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressure
• Comfortable with computer systems, including experience with or willingness to quickly learn Opera System
• A genuine passion for delivering outstanding customer service, with a positive outlook and collaborative spirit

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS