Welcomer Supervisor (Front Office)

Pullman Hotels & Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Pullman Hotels & Resorts, part of the Accor family, is seeking a Front Office Supervisor to lead daily front office operations and ensure seamless guest experiences at our property in Doha. You will guide the front desk team to uphold brand standards and service excellence.

Ideal candidates bring leadership experience in front office, strong communication, and a passion for hospitality. Join us to deliver memorable stays while maintaining operational efficiency and guest satisfaction.

Qualifications

• Front office supervisory or leadership experience or equivalent readiness to lead.
• Strong communication and interpersonal skills with guest and team interactions.
• Proven ability to lead, inspire, and develop team members.
• Proficiency with Opera PMS (or quick ability to master our PMS).
• Solution-oriented mindset with strong attention to detail.
• Passion for exceptional guest experiences and building collaborative teams.

Responsibilities

• Lead and optimize daily front office operations, creating seamless check-in and check-out experiences that delight our guests
• Empower and inspire your front desk team to deliver exceptional service while maintaining our brand standards and operational excellence
• Champion a guest-first mindset by thoughtfully addressing inquiries, concerns, and special requests with genuine care and quick action
• Collaborate across departments to create memorable guest experiences and exceed satisfaction goals
• Strategically manage room inventory and reservations to maximize occupancy while maintaining operational efficiency

Skills

Front Office Leadership

Communication & Interpersonal Skills

Team Development

Guest Experience Focus

Attention to Detail

Tools

Opera PMS

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Lead and optimize daily front office operations, creating seamless check-in and check-out experiences that delight our guests
• Empower and inspire your front desk team to deliver exceptional service while maintaining our brand standards and operational excellence
• Champion a guest-first mindset by thoughtfully addressing inquiries, concerns, and special requests with genuine care and quick action
• Collaborate across departments to create memorable guest experiences and exceed satisfaction goals
• Strategically manage room inventory and reservations to maximize occupancy while maintaining operational efficiency

Qualifications

• Front office supervisory or leadership experience (or equivalent experience demonstrating readiness to lead)
• Strong communication and interpersonal skills with genuine confidence in guest and team interactions
• Proven ability to lead, inspire, and develop team members
• Proficiency with Opera PMS (or quick ability to master our PMS)
• Solution-oriented mindset with strong attention to detail
• Passion for exceptional guest experiences and building accountable, collaborative teams

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS