Guest Relations & Data Specialist

Rosewood Hotels and Resorts; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Rosewood Hotels and Resorts in Doha is seeking a dedicated Guest Relations and Data Management professional. You will ensure guest information is handled according to Rosewood Standards, update guest preferences, and disperse data to relevant departments prior to arrivals to fulfill requests.

You will also manage guest feedback from surveys, update profiles in Opera PMS, and support team briefings. The role requires proactive guest engagement and accurate data handling to enhance stays.

Qualifications

• Experience in guest relations or hospitality operations.
• Ability to manage guest profiles and preferences accurately.
• Strong communication and service mindset.

Responsibilities

• Maintain guest profiles and preferences in the system.
• Coordinate VIP arrivals and special requests.
• Prepare information reports and daily briefs.

Skills

Guest relations

Opera PMS

VIP guest handling

Tools

Opera PMS

Job description

Rosewood Hotels and Resorts in Doha is seeking a dedicated Guest Relations and Data Management professional. You will ensure guest information is handled according to Rosewood Standards, update guest preferences, and disperse data to relevant departments prior to arrivals to fulfill requests.

You will also manage guest feedback from surveys, update profiles in Opera PMS, and support team briefings. The role requires proactive guest engagement and accurate data handling to enhance stays.