Residences Experience & Team Lead

Rosewood Hotels and Resorts; Doha; On-site; QAR 180,000 - 280,000; Full time

Job summary

Rosewood Hotels and Resorts in Doha seeks a Residence role professional to build strong guest relations and support the Residences Butler Team in delivering personalized stays. You will handle guest preferences, assist with communications, and help maintain a high standard of service across all departments.

Responsibilities include staff scheduling, payroll reconciliation, training Bell and Butler Teams, and coordinating weekly/monthly resident events with cost control and safety compliance.

Responsibilities

• Develop and maintain strong guest relationships
• Assist the Residences Butler Team by providing them with additional info on guest preferences and habits that will lead to crafting a personalized stay
• Handle and resolve guests complaints including follow up in a timely manner and proper communication in the daily log
• Provide service that consistently exceeds our internal and external guest expectations always leading by example
• Strong and effective communication with all other departments
• Attend Department Communication Meetings representing Residences
• Facilitate the training and development of the Bell Team and Butler Team
• Provides guidance and motivation to the Bell Team and Butler Team
• Conduct associate s performance evaluations on a timely basis including corrective action and coaching
• Responsible for scheduling according to the staffing guide and reconciling payroll
• Adheres to and promotes the company s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
• Assist the Residence Manager in their absence taking on their responsibilities as needed
• Occasionally act as a coordinator for the Residences Butlers team
• Plan coordinate and execute weekly and monthly events activities and gatherings for residents ensuring satisfaction and cost control
• Create and maintain a calendar of events and activities sharing it with residents and the Residences team
• Create and amend Standard Operating Procedures SOPs as required
• Train the Bell Team and Butler Team on processes SOPs and standards
• Monitor the satisfaction of residents throughout their stay at the Residences
• Coordinate with the Residences Butlers to ensure that all amenities are in place for residents arrivals departures and special occasions

Job description

Rosewood Hotels and Resorts in Doha seeks a Residence role professional to build strong guest relations and support the Residences Butler Team in delivering personalized stays. You will handle guest preferences, assist with communications, and help maintain a high standard of service across all departments.

Responsibilities include staff scheduling, payroll reconciliation, training Bell and Butler Teams, and coordinating weekly/monthly resident events with cost control and safety compliance.