Head of Guest Experience & Front Office

Rosewood Doha; Doha; On-site; QAR 350,000 - 550,000; Full time

Benefits offered by this job

Birthday day off

Accommodation in prime locations

Development plans and continuous学习

Job summary

Rosewood Doha is seeking a dynamic Front Office leader to uphold service standards and drive guest satisfaction across the property. You will oversee daily operations, monitor guest arrivals, coordinate with departments, and promote Rosewood’s luxury experience.

We value leadership, budget awareness, and a proactive approach to upselling and revenue generation, with a focus on exceptional guest relations and team development in a prestigious, internationally recognized hotel.

Qualifications

• Experience in luxury hospitality preferred.
• Strong leadership and budgeting capabilities.
• Proven ability to maintain and enhance service standards.

Responsibilities

• Ensure all hotel areas meet Rosewood service standards.
• Lead Front Office initiatives to raise awareness of service quality across departments.
• Review daily arrivals and coordinate room allocations and amenities.
• Maintain a concise guest history system and personalize guest experiences.
• Forecast revenue, monitor payroll, and manage department budgets to exceed targets.
• Promote Rosewood services and outlets to maximize revenue across the hotel.
• Conduct monthly departmental meetings and performance reviews.

Skills

Leadership

Guest relations

Budgeting

Forecasting

Quality management

Front Office

Staff training

Job description

Rosewood Doha is seeking a dynamic Front Office leader to uphold service standards and drive guest satisfaction across the property. You will oversee daily operations, monitor guest arrivals, coordinate with departments, and promote Rosewood’s luxury experience.

We value leadership, budget awareness, and a proactive approach to upselling and revenue generation, with a focus on exceptional guest relations and team development in a prestigious, internationally recognized hotel.