Guest Experience Host – Luxury Hotel

Rosewood Hotels and Resorts; Doha; On-site; QAR 44,640 - 78,120; Full time

Job summary

Rosewood Doha is seeking an enthusiastic restaurant associate to deliver exceptional guest service and uphold the brand promise. You will greet guests, manage reservations, assist with seating, and collaborate with hotel teams to ensure smooth, memorable dining experiences.

This role emphasizes attentiveness, efficient order and payment handling, and proactive communication to boost guest satisfaction and loyalty.

Qualifications

• Strong customer service skills in a fast-paced environment.
• Ability to handle multiple responsibilities with professionalism.
• Teamwork and continuous improvement mindset.

Responsibilities

• Ensure guest satisfaction by delivering the brand promise and providing exceptional guest service.
• Exercise responsible behavior and positively represent Rosewood Doha.
• Resolve guest and associate complaints quickly and efficiently, maintaining positive interactions.
• Execute and support guest service standards and hotel brand standards, driving guest satisfaction and loyalty.
• Understand guest needs and recommend features and services to exceed expectations.
• Greet guests, seat them accordingly, and inform the team of special attention guests.
• Provide excellent service to all associates in other departments as appropriate.
• Establish rapport with guests, ensuring regular guests are recognized and greeted.
• Collaborate with other restaurant associates to support hotel success.
• Answer incoming calls with correct telephone etiquette, promptly and courteously, and ensure accurate messages.
• Provide up-to-date information on the restaurant menus and hotel offerings.
• Assist in maximizing table occupancy and filtering clientele, staying aware of future booking constraints.
• Be aware of special table allocations and policy restrictions.
• Monitor and trace all confirmations by phone or email, keeping a record in an organized manner.
• Handle all payment methods correctly, including credit cards and other forms.
• Attend briefings, tastings, and core training to fully understand product and menu items.
• Complete assessments and tests as required.
• Understand the flow of service during service periods, flexing roles as necessary.
• Follow opening and closing checklists.
• Perform cashier functions and balance cash and credit card charges and remitting cash to the back-office safe.
• Check bookings on OpenTable and print booking sheets for briefing.
• Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover.
• Efficiently manage guest arrivals and departures, keeping the booking system updated.
• Acknowledge and welcome all arriving guests, bid farewell to departing guests, leaving them with a good and professional lasting impression.
• Maintain a high standard of personal appearance and hygiene according to hotel and department grooming standards.
• Grow and improve skills through training, assessment, and performance reviews.
• Be creative and innovative, contributing to the operation's success.
• Inform the Restaurant Manager and Assistant Manager of special attention guests.
• Manage stationery and menus in the restaurant.

Skills

Customer service

Multi-tasking

Teamwork

Communication

Tools

OpenTable

Micros cashiering

POS systems

Job description

Rosewood Doha is seeking an enthusiastic restaurant associate to deliver exceptional guest service and uphold the brand promise. You will greet guests, manage reservations, assist with seating, and collaborate with hotel teams to ensure smooth, memorable dining experiences.

This role emphasizes attentiveness, efficient order and payment handling, and proactive communication to boost guest satisfaction and loyalty.