Guest Relations Agent

Ennismore; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

Rixos Gulf Hotel Doha invites a dynamic Guest Relations Agent (Arabic speaker) to join our luxury team. You will deliver personalized, courteous service to guests, ensuring a memorable stay and seamless experiences in a vibrant Doha setting.

Fluency in Arabic and English, strong communication, and a professional demeanor are essential as you engage with VIP guests and collaborate with a dedicated team to uphold Turkish hospitality standards.

Qualifications

• Education: High school diploma or bachelor’s degree in hospitality, tourism, hotel management, or related field.
• Language skills: Fluent Arabic and English; additional languages are an advantage.
• Customer service: Strong guest-service and interpersonal skills with a professional and welcoming attitude.
• Communication: Excellent verbal and written communication, including handling complaints diplomatically.
• Experience: Previous experience in hotel guest relations, front office, reception, concierge, customer service, or luxury hospitality.
• Cultural awareness: Ability to interact with guests from different cultural backgrounds, especially Arabic-speaking guests.
• Problem-solving: Ability to resolve guest concerns quickly while maintaining a positive guest experience.
• Professional presentation: Well-groomed, confident, courteous, and comfortable with VIP guests.
• Computer skills: Familiarity with hotel systems, email, Microsoft Office, and reservation/CRM systems.
• Flexibility: Willingness to work shifts, weekends, holidays, and during busy periods.

Responsibilities

• Provide efficient, personalized and courteous service to guests.
• Assist guests from arrival to departure with a warm Turkish hospitality touch.
• Handle guest inquiries and resolve issues diplomatically.
• Maintain professional presentation and fluency in Arabic and English.

Skills

Fluent Arabic

English

Customer service

Communication

Problem-solving

Education

High school diploma or bachelor’s degree in Hospitality/Hotel Management

Tools

Hotel systems

CRM systems

Microsoft Office

Job description

The iconicRixos Gulf Hotel Dohaoffers a distinctive luxury lifestyle, combining warm Rixos hospitality with exceptional service, world-class amenities, vibrant entertainment, and innovative all-inclusive Food & Beverage concepts. With378 beautifully appointed guest rooms, premium bedding, and an elegant atmosphere, the hotel delivers an unforgettable experience for every guest.

We are looking for adynamic and motivated Guest Relations Agent (Arabic speaker)to join our vibrant team.

Job Description

Under the guidance and supervision of the Guest Relations Supervisor and /or the Guest Relations Manager and within the limits of the established Rixos Hotels policies and procedure, Guest Relations Agent’s responsibilities are to provide efficient, personalized, courteous and punctual service which brings in the Turkish culture and hospitality to the lively capital of Qatar, Doha. To work with a team spirit and to ensure that each guest feel welcome from the moment they arrive and leaves the property fully satisfied with the wish to return back. Maintains the overall efficiency of set standards while creating rich lifestyle experiences, infusing Turkish culture and warm hospitality through our luxurious services and products; thereby providing the highest level of comfort and hospitality to guests so as to maximize organizational profitability and guest satisfaction in an atmosphere of teamwork and high employee morale.

Qualifications

Education: High school diploma or bachelor’s degree, preferably in Hospitality, Tourism, Hotel Management, or a related field.

Language skills: Fluent Arabic and English; additional languages are an advantage.

Customer service: Strong guest-service and interpersonal skills, with a professional and welcoming attitude.

Communication: Excellent verbal and written communication, including the ability to handle complaints diplomatically.

Experience: Previous experience in hotel guest relations, front office, reception, concierge, customer service, or luxury hospitality is preferred.

Cultural awareness: Ability to understand and respond appropriately to guests from different cultural backgrounds, particularly Arabic-speaking guests.

Problem-solving: Ability to resolve guest concerns quickly while maintaining a positive guest experience.

Professional presentation: Well-groomed, confident, courteous, and comfortable interacting with VIP guests.

Computer skills: Familiarity with hotel systems, email, Microsoft Office, and reservation/CRM systems.

Flexibility: Willingness to work shifts, weekends, holidays, and during busy periods.

Additional Information

• Customer-focused with exceptional service orientation.
• Team player with a proactive and results-driven attitude.
• Personal qualities: Patient, attentive to detail, proactive, organized, discreet, and able to work under pressure.