Luxury Guest Experience Concierge

Radisson Hotel Group; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Radisson Hotel Group is seeking a Guest Relations professional for a 5-star property in Doha. You will assist with check-ins, welcome guests, and resolve concerns with a proactive, attentive approach.

Native Arabic speaker with excellent English, superb communication, grooming, and interpersonal skills are essential to deliver personalized service and promote hotel offerings within a multicultural team.

Qualifications

• Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
• Excellent communication and interpersonal skills.
• Native Arabic speaker with excellent English communication skills.
• Professional, polished, and confident personality with excellent grooming standards.
• Strong knowledge of luxury guest service standards and hotel operations.
• Ability to handle VIP guests, special requests, and guest complaints professionally.
• Excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work effectively in a fast-paced, multicultural hotel environment.
• Demonstrates a genuine passion for hospitality and a strong “Yes I Can!” attitude.

Responsibilities

• Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
• Assist with guest check-ins and check-outs as required.
• Anticipate guest needs, handle enquiries, and resolve guest concerns professionally.
• Welcome and escort guests to various locations within the hotel.
• Maintain excellent knowledge of hotel facilities, products, and services.
• Provide information and promote hotel services, facilities, and special events.
• Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
• Stay informed about hotel programs and events to recognize and respond to guest needs.
• Create a positive hotel image through every interaction with internal and external guests.
• Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
• Support all departments in delivering exceptional guest service.
• Communicate guest feedback to the Front Office Manager for appropriate action.
• Report operational issues to Management with recommendations for resolution.
• Adhere to Front Office policies, procedures, and hotel standards.
• Follow the Hotel Handbook and all general policies and procedures.
• Ensure compliance with Radisson Hotel Group brand standards.
• Demonstrate a strong “Yes I Can!” attitude.
• Adhere to Radisson Hotel Group’s Responsible Business ethics.

Skills

Communication

Interpersonal skills

Grooming standards

Guest service

Multicultural teamwork

Problem solving

Time management

Organizational skills

Hospitality passion

Job description

Radisson Hotel Group is seeking a Guest Relations professional for a 5-star property in Doha. You will assist with check-ins, welcome guests, and resolve concerns with a proactive, attentive approach.

Native Arabic speaker with excellent English, superb communication, grooming, and interpersonal skills are essential to deliver personalized service and promote hotel offerings within a multicultural team.