Guest Relations Agent

Accorhotel; Doha; On-site; QAR 72,000 - 120,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Learning programs through Accor Academ

Career growth within property and Acco

Job summary

Accor, at its MGallery property in Doha, seeks a Guest Relations professional to warmly welcome guests, manage inquiries, handle check-in/out, and coordinate with departments to ensure memorable stays.

You will deliver personalized service, anticipate guest needs, and maintain accurate records while promoting hotel facilities and local experiences. Diploma or degree in hospitality preferred, English fluency required, additional languages a plus.

Qualifications

• Diploma or degree in Hospitality, Tourism, or a related field is preferred.
• Previous experience in Guest Relations, Front Office, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Positive, enthusiastic, and guest-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Proficiency in Microsoft Office; knowledge of hotel systems is a plus.

Responsibilities

• Warmly welcome guests upon arrival and engage with them throughout their stay and at departure.
• Provide personalized and attentive service, anticipating guest needs and exceeding expectations.
• Handle guest inquiries, requests and concerns promptly and professionally, ensuring follow-up and resolution.
• Assist with check-in/check-out, room assignments, reservations and other Front Office operations as required.
• Build strong relationships with guests and maintain a high level of guest satisfaction.
• Coordinate and follow up on special requests, celebrations, VIP arrivals and guest preferences.

Skills

Communication

Interpersonal skills

Multitasking

English proficiency

Customer service

Education

Diploma/Degree in Hospitality

Job description

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world


• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Warmly welcome and engage with guests upon arrival throughout their stay and at departure


• Provide personalized and attentive service anticipating guest needs and exceeding expectations


• Handle guest inquiries requests and concerns promptly and professionally ensuring appropriate follow-up and resolution


• Assist with check-in check-out room assignments reservations and other Front Office operations as required


• Build strong relationships with guests and maintain a high level of guest satisfaction


• Coordinate and follow up on special requests celebrations VIP arrivals and guest preferences


• Maintain accurate records of guest interactions requests and feedback


• Conduct regular guest interactions and gather feedback to identify opportunities for service improvement


• Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services


• Assist in coordinating guest activities experiences and special events


• Promote hotel facilities services and local experiences to enhance the guest stay


• Handle guest complaints with empathy and professionalism following through to ensure guest satisfaction


• Maintain a warm friendly and professional presence at all times representing the values and spirit of MGallery


• Contribute to creating Meaningful amp Memorable Moments for our guests

Qualifications

• Diploma or degree in Hospitality, Tourism, or a related field is preferred.


• Previous experience in Guest Relations, Front Office, or customer service is an advantage.


• Excellent communication and interpersonal skills.


• Positive, enthusiastic, and guest-focused attitude.


• Ability to multitask and work in a fast-paced environment.


• Good command of English; additional languages are an advantage.


• Proficiency in Microsoft Office; knowledge of hotel systems is a plus.