Guest Relations Agent Intern

M GALLERY; Qatar; On-site; QAR 16,740 - 27,900; Full time

Benefits offered by this job

Employee benefit card for discounted rates in Accor worldwide

Learning programs through Academies

Opportunity to grow within property

Involvement in Corporate Social Responsibility activities

Job summary

M GALLERY in Qatar is seeking a Guest Relations Intern to gain hands-on experience in the hospitality industry. This position offers an opportunity to learn from professionals while developing skills in customer service and guest relations.

Your key responsibilities include welcoming guests, supporting daily operations, maintaining records, and contributing to guest activities. The ideal candidate is enthusiastic, possesses strong communication skills, and is enrolled in a relevant program.

Qualifications

• Enthusiastic and eager to learn in hospitality.
• Strong interpersonal and communication skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist in greeting guests upon arrival.
• Provide exceptional customer service to guests.
• Support daily operations including check-ins and reservations.
• Maintain accurate records of guest interactions.
• Assist in coordinating guest activities and events.
• Contribute to a welcoming atmosphere.
• Gather guest feedback for service improvements.

Skills

Interpersonal skills

Customer service

Multitasking

Communication

Microsoft Office Suite

Education

Currently enrolled in a Hospitality Management, Tourism, or related program

Job description

We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands‑on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Assist in greeting and welcoming guests upon arrival.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
• Support the Guest Relations team with daily operations, including check‑ins, check‑outs, and reservations.
• Maintain accurate records of guest interactions and transactions.
• Assist in coordinating guest activities and special events.
• Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
• Gather guest feedback and work with the team to implement improvements.

Qualifications

• Currently enrolled in a Hospitality Management, Tourism, or related program.
• Strong interpersonal and communication skills.
• Positive attitude, enthusiastic and eager to learn.
• Ability to multitask and work in a fast‑paced environment.
• Proficiency in Microsoft Office Suite.
• Previous customer service experience is a plus.