Guest Experience Host: Courteous Service & Reservations

Mondrian Hotels; Doha; On-site; QAR 20,000 - 38,000; Full time

Job summary

Mondrian Doha is seeking guest-facing staff to provide friendly, professional service in our restaurant and bar venues. You will maintain reservation records, assist with seating, and ensure clean, welcoming dining areas.

The role emphasizes diplomacy with guests and teamwork with management to deliver outstanding experiences. You will be responsible for knowledge of menu items, accurate table allocations, and effective communication.

Qualifications

• Maintain a friendly and diplomatic relationship with guests.
• Provide friendly, courteous, and professional service at all times.
• Ensure reservation information is documented including time, date, number of covers, name/room number and contact number.

Responsibilities

• Maintain a friendly and diplomatic relationship with all prospective guests.
• Provide friendly, courteous, and professional service at all times.
• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number.
• Prepare table allocations from reservation book before respective meal period seating.
• Ensure good communication with Management.
• Maintain complete knowledge of all menu items.
• Prepare and check tables before service.
• Clear and reset tables.
• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest.
• Ensure the overall cleanliness and order of the restaurant tables, chairs, floors, and service station at all times.
• Ensure that all cleaning duties are completed in allocated times to the Company standards.
• Complete all opening and closing procedures.
• Must be proficient in effective and efficient table maintenance.
• Be assertive and attentive at ALL times.
• Have thorough knowledge of all product and service procedure.

Job description

Mondrian Doha is seeking guest-facing staff to provide friendly, professional service in our restaurant and bar venues. You will maintain reservation records, assist with seating, and ensure clean, welcoming dining areas.

The role emphasizes diplomacy with guests and teamwork with management to deliver outstanding experiences. You will be responsible for knowledge of menu items, accurate table allocations, and effective communication.