Front Office Intern: Guest Services & VIP Experience

Ennismore; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Mondrian Doha, part of Ennismore, seeks a proactive front desk receptionist to warmly welcome guests, check them in, and provide knowledgeable information about the hotel, services, and local happenings. You will handle guest requests, differentiate guest types including walk-ins, VIPs and groups, and follow up on arrivals with accuracy, ensuring rates, room changes and inquiries are managed smoothly.

Maintain privacy and security, keep the reception area tidy, manage supplies, and promote

Qualifications

• Experience in hotel reception preferred.
• Excellent verbal and written communication.
• Ability to handle multiple guest requests with professionalism.

Responsibilities

• Welcome, greet and check guests in.
• Inform guests about hotel services and local happenings.
• Ensure requests are handled accurately with appropriate service.
• Differentiate between guest types and handle walk-ins, VIPs and groups.
• Follow arrivals procedures; modify registrations and room changes.
• Handle guest requests and incidents within 20 minutes; document in system.
• Update handover book and relay feedback to Manager.
• Maintain guest privacy and confidentiality.
• Adhere to procedures and policies.
• Ensure front desk supplies; manage par stock and ordering.
• Comply with credit policy for payments and upselling to maximise rates.
• Keep work areas clean and orderly.

Skills

Guest services

Communication skills

Hospitality

Attention to detail

Job description

Mondrian Doha, part of Ennismore, seeks a proactive front desk receptionist to warmly welcome guests, check them in, and provide knowledgeable information about the hotel, services, and local happenings. You will handle guest requests, differentiate guest types including walk-ins, VIPs and groups, and follow up on arrivals with accuracy, ensuring rates, room changes and inquiries are managed smoothly.

Maintain privacy and security, keep the reception area tidy, manage supplies, and promote