Guest Experience Ambassador

Al Rayyan Hospitality; Doha; On-site; QAR 50,000 - 70,000; Full time

Job summary

Minor Hotels invites applications for a Guest Relations Officer at Al Najada Doha Hotel By Tivoli. You will be a key representative of our hotel, ensuring guests enjoy a positive, memorable experience and promptly address inquiries.

You will take ownership of guest satisfaction, follow up on issues, and offer thoughtful alternatives to exceed expectations while upholding our brand standards.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills.
• Proficient in English, both written and spoken.

Responsibilities

• Ensure that all guests enjoy a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and followed up in a timely manner.

Skills

Communication skills

English proficiency

Front office experience

Education

College degree in hotel management

Tools

Front Office Systems

Job description

Minor Hotels invites applications for a Guest Relations Officer at Al Najada Doha Hotel By Tivoli. You will be a key representative of our hotel, ensuring guests enjoy a positive, memorable experience and promptly address inquiries.

You will take ownership of guest satisfaction, follow up on issues, and offer thoughtful alternatives to exceed expectations while upholding our brand standards.