Guest Experience Specialist — Front Desk (Hotel)

Tivoli Hotels & Resorts; Doha; On-site; QAR 55,800 - 89,280; Full time

Job summary

Tivoli Hotels & Resorts is looking for a dedicated professional to join the front office team at Al Najada Doha Hotel By Tivoli. The ideal candidate will have a strong focus on customer service and excellent communication skills, with fluency in English and Arabic being a plus.

Your role will involve anticipating guest needs, managing inquiries, and ensuring high standards of service. Experience in hotel front office operations is preferred, along with proficiency in Ms Office and Property Management Systems.

Qualifications

• A strong focus on customer service is essential.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English & Arabic will be an asset.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Have complete knowledge of the hotel product and facilities.
• Ensure service quality meets the highest standards.

Skills

Customer service

Communication skills

Fluency in English

Fluency in Arabic

Tools

Ms Office

Property Management Systems (PMS)

Job description

Tivoli Hotels & Resorts is looking for a dedicated professional to join the front office team at Al Najada Doha Hotel By Tivoli. The ideal candidate will have a strong focus on customer service and excellent communication skills, with fluency in English and Arabic being a plus.

Your role will involve anticipating guest needs, managing inquiries, and ensuring high standards of service. Experience in hotel front office operations is preferred, along with proficiency in Ms Office and Property Management Systems.