Front Desk & Guest Experience Supervisor

Power International Holding (PIH); Al-Daayen; On-site; QAR 60,000 - 90,000; Full time

Job summary

Power International Holding (PIH) is seeking an Assistant Reception Manager to oversee the front desk, ensuring exceptional guest service and smooth check-in/check-out processes. You will lead a team of receptionists, manage inquiries, and coordinate reservations, while upholding quality standards across the lobby and public spaces.

Responsibilities include supervising staff, training, handling guest accounts, and collaborating with housekeeping and concierge to deliver seamless experiences.

Qualifications

• Minimum 5 years of working experience, GCC is a plus.
• Proficiency in hotel management software and reservation systems.
• Strong leadership and guest relations skills.
• Knowledge of hotel policies, procedures, and standards.

Responsibilities

• Assist the Reception Manager in overseeing daily front desk operations and guest services.
• Supervise reception staff, provide training and feedback for professional service.
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Coordinate room reservations, assignments, and status updates to optimize occupancy and revenue.
• Assist in managing guest accounts, billing, and reconciliations with standard procedures.
• Maintain cleanliness and appearance of reception areas in line with hygiene standards.
• Support administrative tasks, emails, calls, filing, and guest records management.
• Collaborate with housekeeping, maintenance, and concierge to ensure seamless guest experiences.
• Stay updated on hotel policies and amenities; provide accurate information to guests and staff.
• Assist in implementing service standards, training programs, and evaluations.

Skills

Hotel management

Interpersonal skills

Organizational skills

Leadership

Check-in/check-out procedures

Privacy and compliance

Education

Bachelor's Degree in Hospitality

Tools

SAP

PMS software

Job description

Power International Holding (PIH) is seeking an Assistant Reception Manager to oversee the front desk, ensuring exceptional guest service and smooth check-in/check-out processes. You will lead a team of receptionists, manage inquiries, and coordinate reservations, while upholding quality standards across the lobby and public spaces.

Responsibilities include supervising staff, training, handling guest accounts, and collaborating with housekeeping and concierge to deliver seamless experiences.