IT End User Support | Al Adyat Consultant | Qatar

Al Adyat Consultant; Qatar; On-site; QAR 112,000 - 134,000; Full time

Benefits offered by this job

Performance-based career growth

Job summary

Al Adyat Consultant in Qatar is seeking an IT End User Support professional with 4+ years of experience to provide on-site and remote desktop support. You will diagnose Windows issues, configure enterprise software, manage user access, hardware provisioning, and maintain asset inventories.

Strong English communication is required for this client-facing role. The position offers a monthly salary of QAR 10,000–12,000, with clear career growth prospects within a premier regional consulting

Qualifications

• Bachelor's degree in CS/IT/related technical discipline.
• 4+ years in IT support, desktop administration, or helpdesk.
• Strong Windows troubleshooting skills (desktop/server).
• Experience with Active Directory, Office 365 administration, and enterprise email clients.

Responsibilities

• Provide tier-1 and tier-2 end-user support for corporate users.
• Diagnose and resolve Windows OS issues and hardware malfunctions.
• Configure and maintain desktop PCs, laptops, peripherals, IP phones, and mobile devices.
• Manage user accounts, AD permissions, and password resets.
• Administer email clients, VPN, Office 365, and collaboration tools.
• Monitor ticketing systems and meet SLA targets.
• Maintain IT asset inventories and licensing records.
• Collaborate with IT teams to resolve recurring issues.

Skills

Windows troubleshooting

Active Directory

Office 365 administration

TCP/IP networking

DNS

DHCP

Wi‑Fi

English communication

Education

Bachelor's degree in Computer Science/Information Technology/Software Engineering

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

Position Summary

Empowering enterprise digital workflows across high-performance corporate environments, Al Adyat Consultant is currently expanding its technical operations and seeking a skilled IT End User Support professional in Qatar. In this essential client-facing technical role, you will be responsible for delivering prompt desktop troubleshooting, hardware maintenance, software configuration, and tier-1/tier-2 end-user assistance. Bringing over four years of dedicated IT support experience, strong Windows diagnostic capabilities, and professional English communication, you will ensure seamless daily technology operations for corporate users. This exciting career opportunity offers competitive monthly compensation of QAR 10,000 to 12,000, excellent professional visibility, and strong career growth prospects within a premier regional consulting enterprise.

Detailed Job Description

As an IT End User Support specialist supporting Al Adyat Consultant in Qatar, you will take full operational ownership of user-facing technology infrastructure, desktop computing environments, and helpdesk support ticketing. Your day-to-day responsibilities include diagnosing and resolving complex Windows operating system issues, installing and configuring enterprise productivity software, managing user access credentials, provisioning end-user hardware, and maintaining robust IT asset inventories. You will collaborate closely with cross-functional IT infrastructure and systems administration teams to ensure rapid incident resolution and minimal downtime. Furthermore, you will manage application requirements by submitting your updated resume via direct email to [e-mail].

Key Responsibilities

• Provide comprehensive tier-1 and tier-2 technical support for corporate end-users across physical and remote office environments.
• Troubleshoot, diagnose, and resolve Windows operating system anomalies, application errors, and hardware malfunctions.
• Configure, deploy, and maintain desktop computers, laptops, peripherals, IP phones, and mobile devices.
• Manage user account provisioning, Active Directory permissions, password resets, and access control lists.
• Administer enterprise email clients, VPN connectivity, office productivity suites, and collaboration tools.
• Monitor helpdesk ticketing systems, ensuring timely incident logging, escalation, and resolution within established SLAs.
• Maintain accurate IT asset inventories, hardware warranties, software licensing records, and equipment deployment logs.
• Partner with network and systems administration teams to resolve complex recurring technical bottlenecks.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 4+ years of progressive professional experience in IT support, desktop administration, or helpdesk operations.
• Strong, demonstrable hands-on troubleshooting proficiency in Microsoft Windows desktop and server operating systems.
• Comprehensive working knowledge of Active Directory, Office 365 administration, and enterprise email clients.
• Solid practical experience configuring and troubleshooting TCP/IP networking, DNS, DHCP, and Wi-Fi connectivity.
• Exceptional analytical, troubleshooting, customer service, and interpersonal communication skills.
• Fluency in professional written and verbal English communication.
• Mandatory legal work eligibility and physical availability for full-time on-site professional operations in Qatar.

Nice-to-Have Skills

• Professional IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Prior professional working experience in top-tier consulting firms, multinational corporations, or enterprise IT environments.
• Hands-on familiarity with endpoint management software, mobile device management (MDM), and automated software deployment tools.
• Experience utilizing enterprise IT service management (ITSM) ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk.
• Exposure to basic cybersecurity awareness training, endpoint protection platforms, and data backup procedures.

Application Information

• Recruiter: Al Adyat Consultant Recruitment Division
• Contact Name: Bailasan Saab
• Email: [e-mail]
• Phone:
• Company Website: https://www.aladyat-consultant.com
• Salary/Rate: QAR 10,000-12,000 / Monthly Enterprise Support Package
• Deadline: Open until filled (Urgent Qatar IT Support Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Qatar)

Recruitment Pro Tip

• When applying for this IT End User Support position through Al Adyat Consultant, ensure your resume explicitly highlights your Windows diagnostic portfolio, Active Directory experience, and customer service excellence to make an immediate impact.