End User Support Services Staff (Field)

Arab Solutions; Doha; On-site; QAR 40,000 - 66,000; Full time

Job summary

Arab Solutions is seeking an End User Support Services Staff (Field) to provide on-site and field-based support in Qatar. The role requires strong desktop troubleshooting, Windows OS expertise, and hands-on work with printers, scanners, and network connectivity. Fluency in English and Arabic is mandatory for end-user communication.

The candidate will handle IMAC activities, maintain IT asset inventories, and coordinate with L2/L3 teams for timely issue resolution.

Qualifications

• Bachelor's degree in Information Technology / Computer Science or related field.
• CompTIA A+ (Mandatory)
• ITIL Foundation (Mandatory)
• Microsoft 365 Certified (Mandatory)
• CCNA - Cisco Certified Network Associate (Mandatory)
• Minimum 4+ years of experience in Desktop Troubleshooting and Field / End-User Support
• Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages.

Responsibilities

• Provide Field & Onsite End-User Support for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Outlook, Printers, and LAN/WAN connectivity.
• Perform IMAC Activities (Install, Move, Add, Change) for IT equipment and peripherals.
• Maintain accurate IT Asset Inventory and documentation of all field activities.
• Log all incidents and service requests in the ticketing system and ensure closure within SLA.
• Escalate complex issues to L2/L3 teams and coordinate for timely resolution.
• Provide technical support for meetings, conference rooms, and user training as required.

Skills

Windows OS

MS Office 365 & Outlook

End-user support

Networking basics (LAN/WAN, DNS, DHCP)

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

ManageEngine

BMC

Job description

Job Title: End User Support Services Staff (Field)

Location: Field Support -Qatar

Experience 5 +yrs

Duration 12 months

Minimum Qualifications

Education: Bachelor's Degree in Information Technology / Computer Science or related field.

Mandatory Certifications:CompTIA A+ (Mandatory)

ITIL Foundation (Mandatory)

Microsoft 365 Certified (Mandatory)

CCNA - Cisco Certified Network Associate (Mandatory)

Required Experience

Minimum 4+ Years of experience in Desktop Troubleshooting and Field / End-User Support

• Strong hands-on experience in Windows Environment (Windows 10/11), Hardware & Software Installation and Configuration.

Expertise in troubleshooting MS Office 365, Outlook, Printers, Scanners, and Laptops/Desktops.

Knowledge of Basic Networking, LAN/WAN, TCP/IP, DNS, DHCP, and VPN.

Experience with Active Directory (AD), User Account Management, and Group Policies.

Experience in Ticketing Tools (ServiceNow / ManageEngine / BMC).

Ability to work in field locations and provide VIP user support.

Language Requirements

Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages.

CV Submission Requirements

Must submit Bilingual CVs (One in Arabic + One in English).

Must attach valid copies of CompTIA A+, ITIL Foundation, Microsoft 365 & CCNA Certificates. Applications without certificates will not be considered.

Key Responsibilities

Provide Field & Onsite End-User Support for Hardware, Software, and Network-related issues.

Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Outlook, Printers, and LAN/WAN connectivity.

Perform IMAC Activities (Install, Move, Add, Change) for IT equipment and peripherals.

Maintain accurate IT Asset Inventory and documentation of all field activities.

Log all incidents and service requests in the ticketing system and ensure closure within SLA.

Escalate complex issues to L2/L3 teams and coordinate for timely resolution.

Provide technical support for meetings, conference rooms, and user training as required.

Skills

comptia,it,windows,english,ccna,arabic,microsoft,one,foundation,itil