Field Support Staff

Arab Solutions; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

Arab Solutions in Doha, Qatar, is seeking a Field Support Staff to manage and support end-user assets, install software and hardware, and maintain workplace IT environments.

You will conduct surveys, follow ITIL procedures, provide VIP support, and troubleshoot network and server issues. The role emphasizes proactive help desk duties, inventory control, and reliable end-user service across the organization.

Qualifications

• University degree in Computer/Information Technology or equivalent.
• CompTIA A+ certified.
• ITIL Foundation certified.
• Microsoft 365 certified.
• CCNA certified.
• At least 4 years of experience in desktop troubleshooting (hardware and software).
• Experience in supporting Windows environment and applications.
• Fluent in English and Arabic.

Responsibilities

• Manage and support end users' assets, hardware and software.
• Install software: Office, OS, standard images, other programs.
• Set up hardware: PCs, printers, scanners, devices.
• Conduct workplace surveys: assets, users, locations, apps.
• Follow ITIL policies for end-user support.
• Prepare reports on end-user support calls.
• Provide end-user VIP support.
• Troubleshoot network connectivity and server issues.
• Assist help desk with printers, hardware and software issues.
• Install and configure OS on desktops and MOJ-related software.
• Configure email clients; troubleshoot partitions (NTFS/FAT).
• Maintain MOJ inventory of hardware and software.
• Replace faulty hardware.
• Partition drives and manage space.
• Printer and peripheral support.

Skills

Desktop troubleshooting

Windows environment support

IT support

Bilingual English/Arabic

Education

University degree in Computer/Information Technology

Tools

CompTIA A+

ITIL Foundation

Microsoft 365 Certified

CCNA Certified

Job description

Job Role: Field Support Staff

Job Description:

• Management, maintenance and support of end users' assets, including currenthardware and software, or that which will be added during the contract period.
• Software installation: Office installation, Operating system installation, Build standardimages, Other Program installation.
• Hardware installation: PC setup, Device Check, Printer installation, Scanner installation,Printer ink.
• Conduct surveys for workplace (assets, users, locations, applications, etc.).
• Follow ITIL policies and procedures related to managing end user support.
• Prepare reports related to end user support calls.
• Provide end user VIP support.
• Provide troubleshooting of network connectivity and server issues.
• Proactively assisting with help desk duties, supporting printers, hardware, software andrelated technical issues.
• Installation and Configuration of Operating Systems on Desktops and all other MOJusers-related day-to-day software.
• Configuration Setup and Troubleshooting of Email client.
• Detecting, diagnosing and correcting computer hardware, software, and peripheralerrors.
• Keep track on the entire H/W and S/W MOJ inventory.
• Replace any hardware device which is not working.
• Ability to perform partition, drive space allocation and understand NTFS and FATpartitioning.
• Printers and peripherals support.

Requirements:

• University Degree in Computer, Information Technology, or equivalent.
• CompTIA A+ certified.
• ITIL Foundation Certified.
• Microsoft 365 Certified.
• CCNA Certified.
• At least 4 years of experience in desktop troubleshooting (hardware and software).
• Experience in supporting Windows Environment.
  Expert in supporting applications and systems and analyzing Business requirementsrelated to applications and procedures.
• Fluent in English and Arabic (English/Arabic).